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I have a problem with confirmation email (Thank you for your order) bounce backs when a purchaser has a AOL, Gmail, MSN, etc. email address.
Go Daddy said . . . It's not a normal email send. If I send from my email the emails will get to the product 'buyer'. If the cart sends a confirmation to Hotmail, Gmail, AOL, etc. they will get a 553 error bounce back. See the error below . . . anyone else have this situation happen?
This is that I received from Go Daddy . . .
Go Daddy and AOL, etc. have a deal where any email sent through their hosting relay server, from carts, or other programming, not to go through. It is a spam security thing.
This is the error message
...........................................................................
----- The following addresses had permanent fatal errors -----
<info@agorie.com>
(reason: 553 sorry, your mail was administratively denied. (#5.7.1))
----- Transcript of session follows -----
... while talking to relay-hosting.secureserver.net.:
>>> MAIL From:<withheld2@aol.com> SIZE=7684
<<< 553 sorry, your mail was administratively denied. (#5.7.1)
501 5.6.0 Data format error
Final-Recipient: RFC822; info@agorie.com
Action: failed
Status: 5.1.3
Diagnostic-Code: SMTP; 553 sorry, your mail was administratively denied.
(#5.7.1)
Last-Attempt-Date: Sun, 29 Aug 2010 16:12:22 -0700
.......................................................
Has any one heard of such a thing?
thanks,
Daniel
Last edited by daviat (08-30-2010 14:19:34)
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Ensure that the to/from fields are filled in fully and correctly in the following mail message includes-
System Dashboard > System > Mail > Mail Messages
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They are. Seems Go Daddy and AOL have and agreement for AOL to block cart generated emails from reaching AOL subscribers. It's a spam thing I believe. At least that is what I was told by Go Daddy tech support. They told me there was nothing I could do about it.
This is what I have added to the fields in the admin . . .
Under the messages below . . .
Confirmation Message (Customer)
Order Confirmation Message (Internal)
Order Confirmation Message (Shipper)
This is what I have . . .
Default Message Sender (FROM)*
{SESSION:email}
Default Message Recipient (TO)*
info@agorie.com
Daniel
Last edited by daviat (08-30-2010 16:25:44)
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daviat wrote:
They are. Seems Go Daddy and AOL have and agreement for AOL to block cart generated emails from reaching AOL subscribers. It's a spam thing I believe. At least that is what I was told by Go Daddy tech support. They told me there was nothing I could do about it.
This is what I have added to the fields in the admin . . .
Under the messages below . . .
Confirmation Message (Customer)
Order Confirmation Message (Internal)
Order Confirmation Message (Shipper)
This is what I have . . .
Default Message Sender (FROM)*
{SESSION:email}
Default Message Recipient (TO)*
info@agorie.com
Daniel
I've seen AOL block entire sites because they had a forwarder enabled that was an address which was spammed often. Getting your site whitelisted seems easy from their website, but in real life, the delay's are huge.
Have you considered RackSpace email ($10/mo minimum, $1/account/mo ) or Google Apps ($50/year per account, no minimum)? These are two very rock solid platforms, and a great value for the money IMO.
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Go Daddy told me that my client could send to any AOL address using his Go Daddy based domain but AOL can recognize an "auto-generated" email from a server based program, etc. and they consider that spam.
Daniel
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Godaddy is notorious for tightly restricting hosting accounts so that users are forced to upgrade to a more expensive plan (ex. dedicated server) without all of the restrictions. I would never use nor recommend Godaddy as a hosting provider for expressly this reason.
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vbsaltydog wrote:
Godaddy is notorious for tightly restricting hosting accounts so that users are forced to upgrade to a more expensive plan (ex. dedicated server) without all of the restrictions. I would never use nor recommend Godaddy as a hosting provider for expressly this reason.
+1, GoDaddy is good for domains and nothing else IMO.
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You are probably right.
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daviat wrote:
You are probably right.
Do you need email/hosting suggestions? If so, we host sites, or I can refer you to others.
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daviat wrote:
Go Daddy told me that my client could send to any AOL address using his Go Daddy based domain but AOL can recognize an "auto-generated" email from a server based program, etc. and they consider that spam.
Daniel
Daniel,
The problem isnt with Go Daddy, (recommended settings are: relay-secureserver.net with port settings at 25 or 80). AOL is the one with the issues. AOL has restricted so much that people are not using AOL no longer. The have set there servers to allow smtp access of 880 and 211 (If I remember right). So, basically if you arent another AOL user sending to another AOL account your email is going to be considered as spam or even not allowed. AOL did it to themselves in my opinion. As a large supplier we might see a AOL account every 3-4 months if that and we send a email and call them to let them know that they may want to update there email address to another provider.
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