Kryptronic Software Support Forum

dh783 wrote:

Is the khxc directory owned by the web process or has the correct permissions?

You should not have been sent a admin password, then installer will or should create it when it is accessed for the first time. Generally when the installer script is accessed the first time it asks for a encryption phrase and for a password which it inserts into the config.php files (private and publuc) and continues from there.

Where did you get the code? When was it purchased?

1. I set the permissions to "777" according to the user manual.

1b. And I haven't seen a reference to 'web process ownership', I don't know what that is, so thanks for mentioning it, I'll try to find information about that.

2. Apologies, as I said, some info was bound to be left out.  My first attempt to install this was about a month ago.  The Installation proceeded to a question involving MySQL, then it snagged, so I tried to start over.
I don't remember being supplied a password by the Installation at the onset.
I've removed the entire directory and uploaded a fresh installer package.

First I'd like to understand why my browser won't recognise and access the khxc directory (and why my web host support staff don't understand the problem either).  Once I can access installer.php , I'll begin a fresh installation and make more notes this time, as I go along.

Thank you.
OF

When CCP is purchased the only thing that is provided is the license key. There is no user name and password associated with CCP at purchase time. When you run the installer you are asked for a password at the very first step of the installation process and that password is used if you run the installer again AND it is used as the initial admin password.

If you have forgotten the password or wish to start the installation process from the beginning you may remove the config.php files which you will find in the public CCP directory and the private CCP directory.

Edit to add: The user and password that was confusing the issue was the user and password to download the installation ZIP file (which has nothing at all to do with installing CCP).

Last edited by Dave (12-25-2010 11:45:05)

First off, where did you buy your software from, if you don't mind my asking, and is it definitely CCP 6.0 [I'm wondering if, possibly, you have purchased one of Howard's forks (variants of the mainstream software) and, if not, I would definitely question the legitimacy and authenticity of the software because there is no way that a genuine copy of CCP 6.0 needs be packaged with a password (the password, as has already been said, is created during the install process - you will require a license key and a further key that can be absolutely any number sequence, within reason, : )]?

Secondly, taken from numerous working installs, you may need to change the group ownership of your web directories (both that containing your webstore and for that that is to contain your core files) to the webserver software (:  and the file permissions to 775 (there should be absolutely no need for 777 file permissions if the group ownership of your HTTP directory can be changed to that of your web server software, and not having 777 file permissions is better for the security of your site, too).

Thirdly, on the database side of things, you need to create a database and then add a user (you don't need to worry about specifically giving access to a certain database to that user because it will usually be assumed that that user has access to any database, limited only by the permissions granted to that user; although this does depend on your level of access and how the users are configured during the creation process.

The following setup should work fine, but you may not be able to set all of them on your setup:

: best kept small case, all one word, and text only

:  if possible

:  if possible

:

:

Be careful with the password, - certain special and multibyte characters, including #,@,/,\, should never be used or are best avoided.


The install process password is a basket to sort. - I usually go with something simple, like something or test, because you are asking for problems otherwise. - Anything fancy and it will simply not get set in the configuration files and the database.

Don't forget, also, that the install process is not HTTPS by default (so anyone sniffing your packets during the install process is able to pick up on every last detail of your install process, including your database details and password) ...so if you can use SSL on your site (even if it is using a self-signed certificate) !

You might also see a warning about unauthenticated content when installing using SSL.  To fix this just go into the  file and remove the two instances of

<img src="https://central.kryptronic.com/public/media/header_khxc.png" alt="KHXC" width="400" height="50" />

that you will find in there.


Finally, for now , rename your !! - Probably every damned script kiddie on the planet knows to looks for  and you just would not believe the number of users on this forum, never mind CCP users in total, who have really nice stores yet who do not even bother with the simple step of renaming that file to something different (and, yes, I am well aware that it doesn't take much to work out what it has been renamed to, but would you rather, if your store was to get comprised, be the person who tried to make it more difficult or the person who simply could not be bothered?).

Last edited by Design_Wholesale (12-27-2010 07:07:26)

Two directories - one for your core files (which should, ideally, be outside of any web directories) and one for your install files - are all you need in order to install the software.

If you had root access I would say give each of your subdomains their own directory unless the intention was to have them sharing the same content.  In your case, though, I would say to have   directory and to then have two directories in that, those being  and  (be careful with periods in directory names - it is best not to use them in that context unless absolutely necessary).

I would also ignore your second project for the moment (yes, create the directory structure, but leave anything else concerning the other project out of things until you can get the first working).

The only files you will require for installing the software are , , , and  (all of which should be in the same directory).  It also should not matter at all whether you install into a directory or sub-directory, as long as your paths are correct (: as long as the install process can correctly identify where to install everything).

One important thing to remember with setups like yours is that  is  web directory, and needs to be unique. - Place anything outside of that directory, or start creating duplicates of that folder, and you will encounter problems with , not least not being able to view pages whilst browsing.  That said, your {private} directory, for the core files, does, ideally, need to be outside of your  directory, but it will have to be owned by your web server or it will have to be accessible to your web server group name, : www-data for Apache running under Linux, for the webstore to function and it will also have to have  or  file permissions.

Last edited by Design_Wholesale (12-27-2010 10:38:45)