Kryptronic Software Support Forum
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#1 04-26-2010 00:24:53
- casio
- Member
- Registered: 04-25-2010
- Posts: 2
Lost Password - send password error
I have my password saved in firefox (and have done for years) and and unable to access my admin area today (ver 6.0.6).
Receiving error message - "The email address and password you entered could not be validated. If you do not remember your password, use the 'Send Password' link to have your password sent to you via email."
When I attempt to have password sent via email receiving following error message -
"There was a processing problem encountered while processing your request. Please try again later."
Is there another way to get access to my site?
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#2 05-01-2010 18:32:09
- Design_Wholesale
- Member
- From: England!
- Registered: 11-21-2008
- Posts: 1104
- Website
Re: Lost Password - send password error
Can you access your database? - If you can access your database you can go into the table for your email address and then enter into the password field, which give you a password of .
Last edited by Design_Wholesale (05-01-2010 18:32:46)
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#3 12-14-2010 05:45:30
- fenboatman
- Member
- Registered: 12-14-2010
- Posts: 3
Re: Lost Password - send password error
John, your suggestion on changing the encrypted password in the table for a known password was just exactly what I was looking for to get me out of trouble!
Thanks.
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#4 12-24-2010 13:17:12
- Design_Wholesale
- Member
- From: England!
- Registered: 11-21-2008
- Posts: 1104
- Website
Re: Lost Password - send password error
No problem, - glad to have been able to help.
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