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#1 10-28-2010 08:34:03

ericbrunton
Member
Registered: 08-17-2009
Posts: 41

CCP6 and Hotmail customer

We have a problem on site where an order is placed by a customer who has a hotmail account. It appears that neither the internal email (Order confirmation to us) nor the Custome email Order confirmation to customer) is sent by the system. So although the order is confirmed on the screen when the customer confirms it, we receive no record of the order.

All works fine when the customer's email domain is other than hotmail.

Can anyone point us in the right direction.

We tried the workaround in the message chain from another memberon this forum, but it simply froe the screen and did nothing.

Thanks in anticipation.

Eric

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#2 10-28-2010 18:54:39

Design_Wholesale
Member
From: England!
Registered: 11-21-2008
Posts: 1104
Website

Re: CCP6 and Hotmail customer

Have you checked your mail server spam filters / greylisting / etc.?

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#3 10-29-2010 07:08:48

ericbrunton
Member
Registered: 08-17-2009
Posts: 41

Re: CCP6 and Hotmail customer

Thanks John.
It was a problem with domain name not being registered on proxy server and therefor relaying not being allowed.
All the best.
Eric

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