Kryptronic Software Support Forum

Thanks for the quick response . . . I'm not much of a script guy . . . how do you activate the debugger?

stu

First, thanks again for helping me out . . hope I don't "overstay" my welcome for asking for more advice.

Next, the debugger . . well, that's cool!  So I ran it . . . but, of course, it doesn't mean much to me.  I did notice, in all that followed, that the credit card "failed MOD10 check" but the card is valid AND I tried two different cards to make sure.
It's too big to paste it all here so I posted it, with personal information removed, as a text file.  If you don't mind taking a look and seeing if you notice something, that would be wonderful. The link is:

http://yellowtailrecords.net/debug_1.txt

Again, thank you so much for your help.

stu

I wish I knew more about this kind of stuff . . . my level of code awareness ends at having gotten this cart installed in the first place.  Everything's been working smoothly for the past year or two, whenever v6 came out and we purchased it . . . I checked with the hosting company and they say nothing's changed.

"checking your card service configuration in the backend andd making sure that things like the gateway address have not been changed" 

Could you point me to a particular file or spot in the script where I'd find this? I agree that it appears the MOD10 algorithm seems to be faulty and so is just rejecting any credit cards and, therefore, not processing things.  There isn't really any "gateway," as I read it, 'cause it's offline credit card processing . ..  there are no approvals of the actual card happening, just the validation and then it's sent on to us to enter manually.

Any direction anyone could give at this point would be greatly appreciated . . . we're losing sales at a time when we have two brand new products.

stu

the first thing I would do is get a copy of the original form display code and try with that, also check that all the fields are filled in correctly ,identifier, response code etc.

Nigel

Home > ClickCartPro (GBU) > Commerce: Orders and Checkout > Manage Processing Gateways>

then update  "offline (credit card)"

In the form display code box you should have:

<?php 

// +--
// | This processor integration references an internal URL
// | for processing.  All internal processing gateways
// | work in the same manner.  An order information array
// | is made available globally under the the global name
// | 'ecom.order_summary'.
// |
// | This must set a global variable named 'ecom.olpform'
// | which contains the form information to be posted to
// | an internal URL for processing.
// |
// | Anything printed within this code will be printed
// | above the form instructions on the payment information
// | page.
// +--

// +--
// | Edit the credit cards accepted using this method below.
// | If you do not wish to accept a particular card type,
// | remove it from the array.
// +--

$accepted_cards = array('VISA'       => 'Visa',
                        'MASTERCARD' => 'Mastercard',
                        'AMEX'       => 'American Express',
                        'DISCOVER'   => 'Discover');

// +--
// | THERE IS NO NEED TO EDIT THE CODE BELOW THIS POINT TO 
// | ACTIVATE THIS INTEGRATION.  ONLY EDIT THIS CODE TO MODIFY
// | HOW THIS INTEGRATION WORKS.  BE SURE YOU KNOW WHAT YOU'RE 
// | DOING!
// +--

// +--
// | Get a few global variables.
// +--

$app      = $this->globals('khxc.app');
$eol      = $this->globals('khxc.eol');
$order    = $this->globals('ecom.order_summary');

// +--
// | Set up the olpform array.
// +--

$olpform = array('namespace' => 'gwprocinternal',
                 'button'    => 'Process Order',
                 'gateway'   => $order['gateway']['id'],
                 'orderid'   => $order['order']['id'],
                 'gwurl'     => '',
                 'fields'    => array());

// +--
// | Create the DISPLAY fields for the form.
// +--

$olpform['fields']['DISPLAY'][] = array('type'   => 'SELECTCUSTOM',
                                        'params' => array('name'     => 'cctype',
                                                          'required' => 1,
                                                          'display'  => 'Card Type',
                                                          'desc'     => 'Select the type of credit card you wish to use.',
                                                          'options'  => $accepted_cards));

$olpform['fields']['DISPLAY'][] = array('type'   => 'TEXTCUSTOM',
                                        'params' => array('name'     => 'ccnum',
                                                          'required' => 1,
                                                          'display'  => 'Card Number',
                                                          'desc'     => 'Enter your credit card number.'));

$olpform['fields']['DISPLAY'][] = array('type'   => 'TEXTCUSTOM',
                                        'params' => array('name'     => 'cvv2',
                                                          'required' => 0,
                                                          'display'  => 'Card Verification Number',
                                                          'desc'     => 'Enter your card verification number.  Some cards do not contain verification numbers.  Use the image presented below to locate your verification number.'));

$olpform['fields']['DISPLAY'][] = array('type'   => 'EXPCOMBO',
                                        'params' => array('name'    => 'ccexpire',
                                                          'required' => 1,
                                                          'display' => 'Card Expiration Date',
                                                          'desc'    => 'Select your card expiration date from the list.',
                                                          'mformat' => 'MM',
                                                          'yformat' => 'YYYY',
                                                          'sepchar' => '/'));

// +--
// | Set a global variable to display the card verification
// | number image.
// +--

$this->globals('ecom.olp_showimg_cvv2',1);

// +--
// | Globalize the $olpform array and return.
// +--

$this->globals('ecom.olpform',$olpform);

?>

After making a back up of your existing code, copy and paste the above code into the Form Display Code box. If this doesn't work you might want to check all the other boxes contain the correct information. There used to be a link on the Kryptonic website to a Demo version of admin where you could see all the original code and entries but I don't know if it is still there.

Nigel

OK . . so now I'm curious . . . I copied and pasted your version but, with the exception of the Amex and Discover cards, which we don't take, it appears to be identical to the one that was already there . . .am I missing something?  I'm thrilled it's working but now I'm not so sure WHY it's working.

stu

This was the version that was there:

<?php

// +--
// | This processor integration references an internal URL
// | for processing.  All internal processing gateways
// | work in the same manner.  An order information array
// | is made available globally under the the global name
// | 'ecom.order_summary'.
// |
// | This must set a global variable named 'ecom.olpform'
// | which contains the form information to be posted to
// | an internal URL for processing.
// |
// | Anything printed within this code will be printed
// | above the form instructions on the payment information
// | page.
// +--

// +--
// | Edit the credit cards accepted using this method below.
// | If you do not wish to accept a particular card type,
// | remove it from the array.
// +--

$accepted_cards = array('VISA'       => 'Visa',
                        'MASTERCARD' => 'Mastercard');

// +--
// | THERE IS NO NEED TO EDIT THE CODE BELOW THIS POINT TO
// | ACTIVATE THIS INTEGRATION.  ONLY EDIT THIS CODE TO MODIFY
// | HOW THIS INTEGRATION WORKS.  BE SURE YOU KNOW WHAT YOU'RE
// | DOING!
// +--

// +--
// | Get a few global variables.
// +--

$app      = $this->globals('khxc.app');
$eol      = $this->globals('khxc.eol');
$order    = $this->globals('ecom.order_summary');

// +--
// | Set up the olpform array.
// +--

$olpform = array('namespace' => 'gwprocinternal',
                 'button'    => 'Process Order',
                 'gateway'   => $order['gateway']['id'],
                 'orderid'   => $order['order']['id'],
                 'gwurl'     => '',
                 'fields'    => array());

// +--
// | Create the DISPLAY fields for the form.
// +--

$olpform['fields']['DISPLAY'][] = array('type'   => 'SELECTCUSTOM',
                                        'params' => array('name'     => 'cctype',
                                                          'required' => 1,
                                                          'display'  => 'Card Type',
                                                          'desc'     => 'Select the type of credit card you wish to use.',
                                                          'options'  => $accepted_cards));

$olpform['fields']['DISPLAY'][] = array('type'   => 'TEXTCUSTOM',
                                        'params' => array('name'     => 'ccnum',
                                                          'required' => 1,
                                                          'display'  => 'Card Number',
                                                          'desc'     => 'Enter your credit card number.'));

$olpform['fields']['DISPLAY'][] = array('type'   => 'TEXTCUSTOM',
                                        'params' => array('name'     => 'cvv2',
                                                          'required' => 0,
                                                          'display'  => 'Card Verification Number',
                                                          'desc'     => 'Enter your card verification number.  Some cards do not contain verification numbers.  Use the image presented below to locate your verification number.'));

$olpform['fields']['DISPLAY'][] = array('type'   => 'EXPCOMBO',
                                        'params' => array('name'    => 'ccexpire',
                                                          'required' => 1,
                                                          'display' => 'Card Expiration Date',
                                                          'desc'    => 'Select your card expiration date from the list.',
                                                          'mformat' => 'MM',
                                                          'yformat' => 'YYYY',
                                                          'sepchar' => '/'));

// +--
// | Set a global variable to display the card verification
// | number image.
// +--

$this->globals('ecom.olp_showimg_cvv2',1);

// +--
// | Globalize the $olpform array and return.
// +--

$this->globals('ecom.olpform',$olpform);

?>

I am experiencing similar warning messages like those in the OP. I can go days without issue, then like this morning, over half my orders are failing because of "An error was encountered while processing the information submitted. Please try again." I had a customer try themselves. Then I went in and put an order through while I had them on the phone. Thier Visa would not work. Their MC would not work. Both produced same error as above. So then I went into my PP virtual terminal and the MC went through just fine.

What I'd like to know is if someone can tell me where I can edit that error message "An error was encountered while processing the information submitted. Please try again." so that I can change it a bit to provide reassurance and a phone number they can call. Yes, my phone number is at the bottom of the page but most people don't know how to read that far down (insert sarcasm here).

Thanks in advance.

What was strange about our failure was that it started working again, though no spaces allowed in cc numbers, when we pasted the original php, which was identical to what was there, back into the offline setting.  (We did "reinstall" up to the mail settings and make sure we had smtp selected . . . I thought it was that was all along, though.)  When something breaks, I prefer to find out specifically what's wrong and not have it just start working again.

Thanks for all the help,

stu

For what its worth, we have our own dedicated server. We do not have issues of spam attacks with the mailer. This issue does not always occur, its random. Whether a customer uses gateway PayPal (Pro Direct Method) - Secure Server or PayPal (Standard Method) - Payment Form the error occurs at random.

Re: another thread like this I just created.  I inserted the code above and it's still not working.  Help?