Kryptronic Software Support Forum

Ok, we need to change the URL (obviously) but not being a php man I'm not sure if we also need to edit the response field names and URL strings etc or what to change them to, I think we need some input from a higher power on this...

Can you help please Howard??

Last edited by RobH (04-24-2009 04:03:39)

There are definately problems since the change. I've had quite a few failed orders, several duplicated orders where the customer received an 'unsuccessful' report when redirected back to the cart after completing payment details and thought the order had failed, payment was taken but the order went into 'orders pending and cancelled'.

One customer faxed over a screen print of the order status which reported 'The URL which referred you to this page is invalid. It is not listed as a valid referring URL for the online processor selected.' It's pretty clear that something in CCP needs to be setup to allow the Sagepay URL to post a status update to the cart - CCP is expecting a Protx URL.

It's still not clear whether we also need to change the 'Response field names' in the Protx 'Manage payment gateways' section. Are these specific to CCP or are/were they actually used by Protx?

Help is urgently needed with this please.

Cheers
RobH

Which Protx gateway are you using in CCP?  If it's the payment form you'll need to change both the URL the request is sent to as well as the "Referring URL String" which you'll find in the "Security" section of the gateway details in CCP.  The value of that field for Protx is protx. When you switch the URL to use SagePay the value of that field will need to be changed to sagepay if I'm reading the details at the link Howard posted correctly.

Those fields are returned by the gateway TO CCP.  My gut tells me that they may change but I didn't see anything on the page Howard posted a link to that indicated whether or not they were actually changing.

I am using VSP Direct and have simply changed the URL in the form display code of the relevant payment gateway and everything works fine after testing. I obtained the new URL from the link Howard posted

Hi Chris,

In commerce:orders and checkout -> manage processing gateways, you need to change the 'Referring URL string' from 'protx' to 'sagepay' - I'm pretty sure it's this that's giving you a bad return URL from sagepay. You'll also need to edit the URL in the 'Form display code' to 'https://live.sagepay.com/gateway/service/vspform-register.vsp', assuming you're using VSP form, this change isn't required for a few months yet but you may as well get it done...

Best to clone your existing gateway and modify it - don't risk losing your 'good' code BUT you will have to re-enter the Protx/sagepay Transaction password as the clone doesn't seem to include this.

Still hoping for someone to confirm whether the 'response field names' need editing as well...

Good luck!

Hi Rob,

You do not need to change anything else, see this page for the full instructions:
http://wiki.kryptronic.com/AddProtxFormUK

Thanks Howard, I too was getting some customers having major problems, I hope this sorts it, seems the old link was timing out way too much.

Further to my message above the customer who placed an order where this problem occured told me they had received the following message...

The following error occurred while attempting to process your transaction:

The order number transmitted by the online processor was created more than 30 minutes ago. For security purposes, please contact us to complete processing this order.

Hi,
I arrived at this post having set up a store a few months ago using Protx and have been testing the site these last few weeks. It was only when getting errors with Safari, Opera and Chrome that I started searching for a solution. Having realised that I need to make adjustments to sagepay, I followed the instructions above, but it doesn't work for me. There is a difference in information http://wiki.kryptronic.com/AddProtxFormUK in that the URL I am suppose to change is not the same as the example.

After applying the changes I still get the same problem - works okay in FF and IE8, but other browsers I get this message.

'The following error occurred while attempting to process your transaction:

The URL that referred you to this page is invalid. It is not listed as a valid referring URL for the online processor selected.'

Any help appreciated.

Mark

Last edited by markmck (06-21-2009 13:44:16)

Hi

I do not use the Protx- payement form, instead i use the Protx Direct - Secure Server.

Are there any instructions for this?
Enox

Me again,

Solved.  For the protx direct new URL I went into my sagepay account online to see if the transactions were coming through.  They were and initially they said no billing surname so I added the following code straight after the card holder code:

$olpform['fields']['HIDDEN'][] = array('name'  => 'BillingSurname',
                                       'value' => $order['order']['lname']);

$olpform['fields']['HIDDEN'][] = array('name'  => 'BillingFirstnames',
                                       'value' => $order['order']['fname']);

I tried another transaction only for it to fail again and I checked the error message for it to read.  Invalid IP.  So I gave SagePay a call and they said due to moving to the new URL sometimes the IP address of the server changes.  So the guys at sagepay talked me through doing a show post whilst processing another transaction and they updated my account with a new IP.

Tried it again and it works!  Thought it may be useful to someone if they're having the same problems.

Cheers,
Andy