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#1 07-15-2003 11:00:29

alfaxca
Member
Registered: 07-08-2003
Posts: 11

ccp5 purchase after July 2,2003 free upgrade. True or False??}>x(:p

I hope this doesn't hit the fan the wrong way.

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#2 07-16-2003 08:31:01

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: ccp5 purchase after July 2,2003 free upgrade. True or False??}>x(:p

It will be considered.  That's the best I can promise.  If paying for an upgraded version of the software is not in your plans, email ec@kryptronic.com after the release with a really good reason that you don't want to pay for the upgrade.  Please remember that tons of work has gone into the release and the $49.99 upgrade charge is a small price to pay for the amount of new stuff in there.

___________________________

Nick Hendler
Webmaster, Kryptronic, Inc.


Nick Hendler

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#3 07-18-2003 07:57:32

nev100
Member
From: Allentown, PA
Registered: 09-06-2003
Posts: 49
Website

Re: ccp5 purchase after July 2,2003 free upgrade. True or False??}>x(:p

I know that it takes a lot of time to create new upgrades and expenses, and my personal opinion it sounds okay to pay each time their is an upgrade but their is disadvantages too.  We know that you have a close net of beta testers trying to find all the bugs and flaws, but do they actually catch everything???  When you place the upgrade online and your clients purchases the upgrade and installs it on their own systems sometimes they might come against a flaw that your team hasn't found and your client becomes furious or upset that they just paid for an upgrade that doesn't work.  Remember every server or host is different in the way it operates.   All though you have a small group of beta testers we are all actually your testers when something doesn't work properly.  We know that your trying to make a profit as much as we are trying to do the same using your software, and I would like to recommend an opinion that you offer a yearly subscription for all upgrades and bug fixes as they become available instead of purchasing each upgrade.

Any thoughts??

Nevin Keller

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#4 07-17-2003 00:15:26

Guest
Guest

Re: ccp5 purchase after July 2,2003 free upgrade. True or False??}>x(:p

I think that anyone who wants to upgrade should have to pay for it. 

Nick,
You have spent so so so so so so so so......etc, time into this program that it shouldn't be free!!!

99.99% of the users want to pay for the upgrade!!!!

 

#5 07-17-2003 13:41:42

Will
Member
Registered: 02-26-2003
Posts: 493
Website

Re: ccp5 purchase after July 2,2003 free upgrade. True or False??}>x(:p

First I must agree that the software is worth the upgrade price.  My only thoughts on this is, if someone ordered the software AFTER an upgrade was announced coming soon.  But they chose to buy the current version so they could begin the process of learning and loading products and images and what not.  The customer could of waited and not ordered until the upgrade was released to the latest version.   Just something to think about.  Nobody likes to buy a new piece of software, and find out a week later that there is a new version that is the same price I just paid last week, but if I want it I have to pay an upgrade fee.  I'd be like.  ARG why didn't I just wait a week.  Grant it, that in this case we are talking almost a month.  At least 3 weeks.  Anyhow.  Ultimatly it is up to Nick. 

Will
http://www.pdaspecialists.com



Will

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#6 07-17-2003 16:02:00

keyman
Member
From: Pacific Grove, California
Registered: 08-26-2003
Posts: 45
Website

Re: ccp5 purchase after July 2,2003 free upgrade. True or False??}>x(:p

In my case, I feel the software hasn't worked as promised. If I must, I will pay for the upgrade.  Because I haven't actually used the software, I purchased CCP4 then purchased CCP5 after being told it would solved most my problems it didn't I hav had so many problems of setting it up on my server ( it still doesn't work or set up right ).  I feel a free upgrade would be fair, to those of us who haven't been able to get the software to work.  But if it does half of what the description says, I will be satisfied to pay for the upgrade.

I believe the concept and the basic operation of the software is fantastic. Now if the documentation and the Installation setup of the software could be more Merchant friendly it would be perfect

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#7 07-18-2003 13:15:51

kevbo
Member
Registered: 01-13-2002
Posts: 52

Re: ccp5 purchase after July 2,2003 free upgrade. True or False??}>x(:p

At first I was not going to write anything but I really would like to add my 2 cents to this thread.

Having been a network administrator of 500+ computers and a director of a computing facility for 2 years, I was heavily involved in the purchase / upgrade scenario of many types of software and hardware.  Many software companies did indeed offer 'free upgrades' if the latest version was purchased beyond such and such a date, that date being very close to a significant upgrade, say within 2-3 months, depending upon how often the software was upgraded and how significant a release it was.  Often times, many of the industry giants also offer a nominal upgrade price which can vary depending upon which version you are upgrading from, etc.

That stated, I could easily see a scenario (all my opinion) where if you are upgrading from CCP3 or less, its A amount, CCP4, its B amount, CCP5 its C amount and if you purchased CCP 5 within the pasy X months, its D amount. 

Additionally, I want to say something about the remark about getting a free upgrade because CCP did not do what was as advertised.

First off, the software does everything as advertised when the correct requirements are met in regards to server setup and configurations.  The whole dot com rise and fall brought so much web software and scripts to the market and thus into the hands of many different people with many different levels of technical know-how.  Nick is bringing a very powerful front and back end cart software into the hands of dozens of 'one (wo)man operations' because of both its amazing price and its powerful feature set.  And many folks without a technical background are indeed able to get the scripts up and running quickly and easily, provided the server and the cart settings are set up correctly.  Beyond that, folks with HTML only backgrounds who are not at all familiar with the scripting environment (perl, command lines, permissions, etc) who are serving sites from shared servers that they do not root access to, may indeed run into scenarios where the software does not function as designed, but that is thru no fault of Nick or his company. There are so many combinations of hardware, serving software, perl, modules, etc that to state that the software does not function as advertised and request a free upgrade is simply not a fair statement.
A fifty dollar upgrade for this software is NOMINAL when it comes to the suite of scripts that are being brought to the market trust me.  Search around.  You'll find scripts out there today (leftover from dot bombs) that are still being sold for hundreds of dollars more, and even some 1,000 dollar ones you won't even 'own'.
If one is going to take becoming an online merchant seriously, they should *still* create and provide a budget for your server setup / server software / server upgrade fees. Having a non-brick and mortar store potentially saves a lot on overhead, so perhaps put part of that savings toward a small tech budget?
Please do not take any of this as an insult to anyone or their abilities but rather my commentary on the latest round of dot commers who (like me) do not have huge capital funding and thus the ability to hire full time tech support, and are doing their best to 'go it alone'.
Please be fair to kryptronic when it comes to their software and their upgrade asking price!

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#8 07-18-2003 16:25:34

Guest
Guest

Re: ccp5 purchase after July 2,2003 free upgrade. True or False??}>x(:p

Dear Lobby,

I am hereby submitting a retraction and apology for this subject. I don't know what possessed me to write it in the first place.}> Upgrade pricing is company policy and I shouldn't have added additional problems for the guys (nick etal), what with the upgrade work, support, and running a company. Please forgive me.* So don't waste your time with this but go out and make tons of money with the software. lol

Allan

 

#9 07-18-2003 20:24:39

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: ccp5 purchase after July 2,2003 free upgrade. True or False??}>x(:p

> First I must agree that the software is worth the upgrade
> price.  My only thoughts on this is, if someone ordered the
> software AFTER an upgrade was announced coming soon.
> But they chose to buy the current version so they could begin
> the process of learning and loading products and images and
> what not.

I agree that it would certainly be worth the price even though I did exactly what you suggest.  My client is actually delaying the rollout of their store until 5.1 is released and we incorporate the modifications we've done to 5.0 into 5.1.

From the list of things coming in 5.1 the wait is going to be very much worth it that's for sure.

Dave

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#10 07-18-2003 21:04:42

kevbo
Member
Registered: 01-13-2002
Posts: 52

Re: ccp5 purchase after July 2,2003 free upgrade. True or False??}>x(:p

> My client
>is actually delaying the rollout
>of their store until 5.1
>is released and we incorporate
>the modifications we've done to
>5.0 into 5.1.

Having seen and been a part of this scenario for 3 different types of software I am actively involved in (forums, upgrades, etc), I would like to give the following advice to you.  Plan some extra time for bugs.
This is not to discredit Nick's team or the beta testers, but with any significant update of ANY software (and this one seems to be adding a lot of features), there runs the risk for potential bugs which could inhibit your roll out 'plans'.
Again, keep in mind the large variety of server hardware/software setups out there and all the possible combinations / paths that can be followed when using this feature rich cart, and realize that at some point, something will most likely come up and could be a potential *big* problem for user A but not user B.
It has become my experience to not *rely* on any software for anything mission critical until its been installed and tested and tested and tested.
Build in some testing time and allow for some bug fix patches in a timely manner from Kryptronic.  Then, if you don't need it, you are released ahead of schedule and you are looking great! 

.02

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#11 07-21-2003 13:30:35

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: ccp5 purchase after July 2,2003 free upgrade. True or False??}>x(:p

But of course to all that you point out (I've only been in this business since the days before there were PCs smile.

Dave

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#12 07-21-2003 14:33:05

Billy
Member
Registered: 06-09-2003
Posts: 3

Re: ccp5 purchase after July 2,2003 free upgrade. True or False??}>x(:p

CCP has all the power that people are paying upwards of $600 and more for.  When I see $49.95 for an upgrade, is that to much to ask?  The reasons I see for people wanting it for free are simply issues that they can choose to learn themselves or hire an authorized Krytonic programmer to take care of.  If you don't like that then hire 20 programmers to create exactly what you want and quit complaining about it.

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#13 07-21-2003 15:56:31

Guest
Guest

Re: ccp5 purchase after July 2,2003 free upgrade. True or False??}>x(:p

I'm going to repeat myself one time only. I was confused between the forum and the website. The Webpage said Version 5.0 was available. The forum mentioned 5.1 when I bought it. I got confused with the number. okay, my mistake.

I admit the software is worth more. What will the new version cost? I noticed multiple icences available below the sale price.

Allan

 
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