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#1 07-14-2009 16:06:40

lrdaramis
Member
From: Victoria, Australia
Registered: 04-13-2006
Posts: 103
Website

Upgrade

Hi Nick,

What is the best path to upgrade? I have about 800+ products.

Should we follow this?:

- Buy upgrade
- Run installer
- Run Importer

Thanks

Carlos

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#2 07-15-2009 07:26:29

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19511
Website

Re: Upgrade

Yes, that is the best path to upgrade.  We've updated the Software Wiki and published two new articles for ClickCartPro 7 concerning upgrading:

Upgrading from 5.x: http://wiki.kryptronic.com/CCP7UpgradingFrom5X
Upgrading from 6: http://wiki.kryptronic.com/CCP7UpgradingFrom6


Nick Hendler

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#3 07-18-2009 12:01:48

rocketcity
Member
Registered: 09-01-2008
Posts: 25

Re: Upgrade

Trying to complete the installation of Version 7   been at this point since yesterday afternoon

Step 7 of 13: Core Installation

The central server did not approve the request submitted. The server replied with this message: An error was encountered while processing your request. The Kryptronic Central Server administrator has been notified. Please try again later.

Installation of the system component is required. The system component is installed by contacting the central server with your registration information and if a valid response is received, the system component is downloaded and installed.

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#4 07-18-2009 12:09:01

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: Upgrade

I've already asked Nick about your situation but you've revealed something in your post that may answer the question.  You appear to be using the version 7 installer but your license is for version 6.  Did you purchase an upgrade to version 7 or are you trying to install version 6?

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#5 07-18-2009 12:11:42

rocketcity
Member
Registered: 09-01-2008
Posts: 25

Re: Upgrade

I purchased a new license upgrade for #7 yesterday  $129

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#6 07-18-2009 13:19:43

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: Upgrade

Did you download the installer for version 7?  It's very different than the one for version 6.  If you have the proper installer please send me, via e-mail, your order number for the upgrade.

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#7 07-18-2009 13:31:32

rocketcity
Member
Registered: 09-01-2008
Posts: 25

Re: Upgrade

Email sent

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#8 07-18-2009 13:54:52

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: Upgrade

Make sure that a) you are using the V7 installer and b) that you are using your new V7 license key which was received in your order confirmation note.

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#9 07-18-2009 14:08:25

rocketcity
Member
Registered: 09-01-2008
Posts: 25

Re: Upgrade

Dave,
I think the license key I used was the old one at the bottom of the order and not on the download email..  How do I change that on the installer. It just seems to bypass it

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#10 07-18-2009 14:28:05

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: Upgrade

You want to install version 7 as a fresh installation then use the V6 to V7 importer to move data from your V6 installation over to the V7 installation.  You should be starting clean with your V7 installation.

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#11 07-18-2009 14:38:10

rocketcity
Member
Registered: 09-01-2008
Posts: 25

Re: Upgrade

That was the problem - wrong license entered

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