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#1 02-17-2009 15:57:05

picstart
Member
From: United Kingdom
Registered: 07-11-2006
Posts: 428

account creation problem

We are suddenly getting complaints from customers who are unable to create an account because when they get to one of the drop down boxes they are unable to make it select anything so they cannot progress. we have tried to recreate this problem but cant .

can anyone offer a solution to this problem , we know this is losing us potential customers and is a great cause for concern.


"It may be my worst nightmare at present..... but soon it will be my dream"

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#2 02-17-2009 16:22:11

dh783
Member
From: Avondale, Arizona
Registered: 04-06-2005
Posts: 6233
Website

Re: account creation problem

Do you have an idea of what browser they might be using?

John

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#3 02-17-2009 16:33:13

picstart
Member
From: United Kingdom
Registered: 07-11-2006
Posts: 428

Re: account creation problem

unfortunately not but knowing the customer base i would be inclined towards IE 6 /7 , it has also happened to more than one person in the last week alone.


"It may be my worst nightmare at present..... but soon it will be my dream"

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#4 02-17-2009 16:37:26

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: account creation problem

That problem was addressed quite a while back and involved a small change to the scripts.js file which resides in the skin/scripts directory for the skin you are using for your site. The first update shown on  should resolve the problem.

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#5 02-17-2009 16:43:10

picstart
Member
From: United Kingdom
Registered: 07-11-2006
Posts: 428

Re: account creation problem

Hi Dave,
do you mean the scripts.js piece

or right down to the robots pice of code?


"It may be my worst nightmare at present..... but soon it will be my dream"

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#6 02-17-2009 16:46:43

picstart
Member
From: United Kingdom
Registered: 07-11-2006
Posts: 428

Re: account creation problem

Hi Dave,
that piece of code has already been replaced, any other suggesttions?


"It may be my worst nightmare at present..... but soon it will be my dream"

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#7 02-17-2009 16:56:07

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: account creation problem

Nope, they can still select things but they have to use the arrow keys instead of the mouse.  It was (is?) a problem specific to IE and was reproducible until that fix was made.  Hate to ask the obvious but are you sure you changed it for the skin being used for your site?

The update only mentions the default skins that are delivered with CCP.  If you've customized a skin there's a good chance you aren't using either of those.

Last edited by Dave (02-17-2009 16:57:08)

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#8 02-17-2009 17:20:05

picstart
Member
From: United Kingdom
Registered: 07-11-2006
Posts: 428

Re: account creation problem

no custom skin, have modified both scripts.js files


"It may be my worst nightmare at present..... but soon it will be my dream"

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