Kryptronic Software Support Forum

You are viewing this forum as a guest. Login to an existing account, or create a new account, to reply to topics and to create new topics.

#1 05-27-2003 11:53:49

BooBoo
Member
From: Anaheim, CA
Registered: 07-25-2003
Posts: 147
Website

Page Cannot be displayed error

Last night, I had to go to my boss's house as everytime he tried to access the billing/info page (under https), he got "Page cannot be displayed" error.

While looking at it, I noticed that one of the checks was to the cipher strength.  I checked his browser, IE 6, and the cipher strength was 56 bit.  We are using a 128 bit Verisign cert.

Is it possible that by using a 128 bit cert, that users who have 40 bit or 56 bit certs are not able to access the https pages?

This is the only thing that I can think of.  Using a 128 bit cert, I can access the page, no problems.

On his pc, I deleted cookies, files, and offline content.  I then rebooted his pc.  I then tried it and each time that I tried to access the billing/shipping info page, I had this error and this is the only difference that I can find.


--
Keith Roberts
IT Manager
Laptops For Less, Inc
keith@getadeal.com
<a href="http://www.laptopsforless.com">Your source for laptop batteries, pda batteries, digital camera batteries, cell phone batteries, and accessories</a>

Offline

 

#2 06-04-2003 10:41:41

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19756
Website

Re: Page Cannot be displayed error

Yes, if you have a 128 bit cert and a 40 bit browser, the browser is incapable of displaying the content on those pages.  The only choice is to downgrade the cert or upgrade the browser.

___________________________

Nick Hendler
Webmaster, Kryptronic, Inc.


Nick Hendler

Offline

 

Board footer