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#1 05-27-2003 11:53:49

From: Anaheim, CA
Registered: 07-25-2003
Posts: 147

Page Cannot be displayed error

Last night, I had to go to my boss's house as everytime he tried to access the billing/info page (under https), he got "Page cannot be displayed" error.

While looking at it, I noticed that one of the checks was to the cipher strength.  I checked his browser, IE 6, and the cipher strength was 56 bit.  We are using a 128 bit Verisign cert.

Is it possible that by using a 128 bit cert, that users who have 40 bit or 56 bit certs are not able to access the https pages?

This is the only thing that I can think of.  Using a 128 bit cert, I can access the page, no problems.

On his pc, I deleted cookies, files, and offline content.  I then rebooted his pc.  I then tried it and each time that I tried to access the billing/shipping info page, I had this error and this is the only difference that I can find.

Keith Roberts
IT Manager
Laptops For Less, Inc
<a href="">Your source for laptop batteries, pda batteries, digital camera batteries, cell phone batteries, and accessories</a>



#2 06-04-2003 10:41:41

From: York, PA
Registered: 04-20-2001
Posts: 19756

Re: Page Cannot be displayed error

Yes, if you have a 128 bit cert and a 40 bit browser, the browser is incapable of displaying the content on those pages.  The only choice is to downgrade the cert or upgrade the browser.


Nick Hendler
Webmaster, Kryptronic, Inc.

Nick Hendler



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