Kryptronic Software Support Forum

After you imported the clean file was the items in the database? You will get a message saying that everthing imported successfully but it will not actually put items in the database if one or several columns where missing in the import file.

John

Then the problem isn't with your cleaned import file, I wold import it again. Have you been able to get the debug running?

John

I thought I'd be able to bring them ip to speed, but another roadblock occured: while attempting to process the 5th link under step 4 in the upgrade process, the first item failed. The error message was simply something to the effect it failed.

I did another re-install from the backup this morning only to find the following files wouldn't transfer over to the host server:

public_html/ktxc/index.php
public_html/ktxc/error_log

Nor did the following transfer back to the server:

suspended.page (a 4.09kb folder)
templates (a folder of which only 49% transfered to the server)

And the following free standing files:

_vti.inf.html
index.htm

Now, when attempting to access the admin page, I receive the message:

"Kryptronic Hybrid X Core :: Account Login

There was a processing problem encountered while processing your request. Please try again later."

Suggestions?

Jack Koenig

John said:
"CCP has no error_log or _vit.infi.html file so don't know where those are coming is from. CCP also doesn't us index.htm or index.html although some files do contain index.html which are generally there for some error messages."

Come to think of it, those files may be part of the front end I use for the site.

John said: "If when you installed or re-installed the program and used https: in the secure url field and don't have a security certificate for the site then you can also get the processing error when loading the admin page."

Nope, didn't use HTTPS.

By the way, the BU I used did not re-install ktxc private. Is there something in there that may be corrupted?

Jack Koenig

You may have to use the option to overwrite all files and the database instead of just trying to update files that have been changed. If a file as been flagged as being updated it will not be re-installed on a subsequent running of the installer. If you haven't mad any mods to the original codes then they only thing that will happen if you choose to overwrite the files is that it will install the demo products back into the product database.

John

Cyndi wrote: "I don't know if this is helpful or not, but I noticed you are referring to files in the ktxc folders, and I thought the folders were named khxc. Could that be the problem?"

That was my "bad", Cyndi. It is named khxc. Thanks for helping anyhow.

I'm going to do one more restore from backup sometime today. If I can get into the admin panel (I can't even log in at this point), I'll browse the files to see if I can find something. If it all looks okay, I'll update the system as outlined. If that fails, I'll be requesting help from Dave.

More later.

Jack Koenig

Last edited by McGrats (09-30-2008 08:37:12)

will tell you what's going wrong and where.

Please send it as an attachment to my e-mail address (dave@kryptronic dot com).

An update:

Dave examined the files and discovered they were so corrupted, it almost demanded a full re-install (when I say "almost demanded," it would have taken forever to straighten them out).

So I bit the bullet, deleted the CCP60 files (except the categories) and did a new install. It's back to step one and I'll have to re-install all the products, since it may have been that database that caused the entire fiasco.

Thanks to all for the help!

Jack Koenig
OrderDepartment.com