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#1 04-11-2008 08:08:53

Shopper
Member
Registered: 09-10-2007
Posts: 94

VAT is subtracted on all purchases - even from home country

Can anybody tell me where I set the tax rules so that european customers pay VAT and non-european customers do not pay VAT?
I have done it before, but on a new installation of CCP6 I don't find the setting anymore.

Right now the VAT is refunded for purchases from all countries even from the home country.
In EU Tax Settings I have 'Prices Include EU Tax' and Show Both Prices: True.

Does anybody know how to fix this?

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#2 04-11-2008 08:21:13

GreenbarnWeb
Banned
Registered: 09-23-2003
Posts: 2743
Website

Re: VAT is subtracted on all purchases - even from home country

Hi

If you post your URL we could have a look at this.

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#3 04-11-2008 10:56:40

Shopper
Member
Registered: 09-10-2007
Posts: 94

Re: VAT is subtracted on all purchases - even from home country

http://www.digiworldtradecenter.net

EU Tax Settings: Prices include VAT, Show both Prices

Thanks

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#4 04-11-2008 11:37:35

GreenbarnWeb
Banned
Registered: 09-23-2003
Posts: 2743
Website

Re: VAT is subtracted on all purchases - even from home country

Hi

Make sure all your EU countries have been defined in
Home > ClickCartPro (GBU) > Commerce: Orders and Checkout > Manage EU Tax Country

It looks like you must have deleted them.

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#5 04-11-2008 13:53:37

Shopper
Member
Registered: 09-10-2007
Posts: 94

Re: VAT is subtracted on all purchases - even from home country

There are 31 items in this database.
The countries are not deleted. I have only added 'United Kingdom'.
Maybe I have changed something else where this database is loaded?
As you can see I have made changes in khxc/skins/ClickCartPro/skin.php, khxc-private/apps/GBU/includes/cartdisplay.php and /contactfoot.php

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#6 04-14-2008 05:46:06

GreenbarnWeb
Banned
Registered: 09-23-2003
Posts: 2743
Website

Re: VAT is subtracted on all purchases - even from home country

Hi

In the admin go to: Home > ClickCartPro (GBU) > Settings: Application Settings Menu > EU Tax Settings

Make sure you have your home EU tax county in the EU Tax: Home Region

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#7 04-15-2008 01:46:52

Shopper
Member
Registered: 09-10-2007
Posts: 94

Re: VAT is subtracted on all purchases - even from home country

Hi,

I found the reason for this problem: When I add a product from a remote page, I have to include tax information.

<input type="hidden" name="usetaxcountry" id="usetaxcountry" value="H" />

If I don't submit this information, tax is substracted. This was not necessary before.

It seems, when I now add a product from a remote page, I have to include all information connected to this product. Additional information is not taken from the database gbu0_prod. Renaming this database seems to have no influence on the shopping cart.

In the CCP6 version I installed half a year ago, I only submit the product id, and the other information related to the product is taken from gbu0_prod.

Is this the way it should work or is there a configuration option to take the product related information from the database - as long as the product is in the database?

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#8 09-24-2008 10:11:19

christine
Member
Registered: 05-09-2008
Posts: 47

Re: VAT is subtracted on all purchases - even from home country

I have option pricing for membership with zero rated items, customer just paid for 2009 membership and has had a refund of 20.55 I can't see whats wrong but the item is zero rated.
wwworders.sgthome.co.uk/gbuO-catshow/Membership.html
if you choose any of these items with a foreign billing address you get a VAT refund what do I need to do to stop this please

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