Kryptronic Software Support Forum

As an addendum, I have tried several different VISA cards now; sadly I only have cards from two companies, but one of those works fine!

The cards that don't work are issued by Barclays (UK); one is a VISA DEBIT card and the other is a standard VISA (Company Barclaycard - visa business).

I don't know if this helps? I would have liked to ask for members to try their cards so as to get a better idea of which cards work and which don't, but since nobody knows who I am and whether they can trust me to dump their numbers that is impractical.

Does anyone have any other ideas of how I can get to the bottom of this issue please? Obviosuly I don't want to alienate any potential customers by not being able to accept their card.

Thanks

Hi Andy,

To take Debit cards you need to enable Offline (Switch/Solo) payment method.

I would also suggest you make the customer account optional as this will put off some buyers.

***bump***
was last on page and unlikely to get an answer unless I bumped it 

I really do need help with this please  :-( 

Thanks Nick

I was hoping you had the answer there, sadly all files and directories within /data are already set to 777

Any other ideas? Would it help to give you access to the admin system? If so, let me know and I can email or PM you with the login details.

Thanks

Andy

To guess (based on similar experience with my SSL) about your warning - could be your SSL requires an intermediate certificate be installed to function properly.  Depends on who you got your SSL from and what type of server you're hosted on.  After more than 75 emails, I'm having to buy an SSL from someone else ( without a refund ) because the SSL provider and my host could never get the intermediate certificate installed properly, so I keep getting that warning even though it is a valid SSL and functions as a secure site. 

I knew that...then still did it wrong!

Thanks both. I had missed the www in the admin system when setting the SSL up! DOH!

Sorted now, thanks.

Any ideas on the main issue of getting the 'processing error' when I use different cards?

Thanks again

Thanks Ed_H

I have cleared cookies from both IE & Firefox, and even used the 'delta' option instead of visa...but still 'processing error'.

My cert is applied to the root, so I haven't had an issue with the secure/non-secure media/images etc

I am at a total loss as to why the cards I have tried keep failing when others are ok 

Any more suggestions?

Hi

Have you tried your business card via the switch/solo and credit card checkout?

And does it not work for both of these?

Some test number for you:
MasterCard:  5404 0000 0000 0001
Delta:          4462 0000 0000 0003
Solo:           6334 9000 0000 0005 Issue Number: 1
Switch:        5641 8200 0000 0005 Issue Number: 01

Hi

Have you or any one else made changes to the perl code in that area?

I have tried the Delta: 4462 0000 0000 0003 Failed on our online demo and it works fine.

***bump***

Just incase my last response was missed by anyone who can help...obviously I really need to sort this problem out please.

I have tried both Nick.

The first thing I did was to add DELTA to the list of cards. I then tried both DELTA and VISA to process the cards but both give the same error.

I can only think I have set DELTA up incorrectly but I have followed the same format for the cards listed by default.

Thanks Nick

I have done as suggested above, however...

I still get the same error! This is what I have...

$invalid_number_found = "N";

if ($form_data_cc_number =~ /^[0-9]*$/) {

if (($tracking_cardtype eq "VISA" && $length eq "13") || ($tracking_cardtype eq "VISA" && $length eq "16") || ($tracking_cardtype eq "MASTERCARD" && $length eq "16") || ($tracking_cardtype eq "AMEX" && $length eq "15") || ($tracking_cardtype eq "DISCOVER" && $length eq "16")) {

$cardnumber = "$form_data_cc_number";

if ($tracking_cardtype eq "DELTA") {

$invalid_number_found = "N";

} elsif ($length eq "13") {

        $cc0 = substr($cardnumber,0,1);
        $cc1 = substr($cardnumber,1,1);

However, if this had worked, I assume that it would be a 'short term' fix. Is there a way to then validate the DELTA numbers?

Also, since one of my cards is a VISA/DELTA and has been used on dozens of other sites as a VISA card, I am not sure this is the problem anyway.

And finally, the second card I have an issue with is an out and out VISA card.

I have used other DELTA cards successfully, just not this nor the test number provided by Howard.

I guess these contradictions are why it is confusing and concerning me so much.

Any other ideas?  :-(