Kryptronic Software Support Forum

chrisrolling · 08-09-2004 09:45:48

Hello,

We will, on occasion, not receive an order confirmation email when an order has been placed. It shows up on the Click Cart site with the other invoices, but we will not have been notified via an order confirmation or decryption email. Any idea why this may be happening. Is this something that could be going on with Click Cart? Perhaps it's an email issue?

Thank you for your time.

Chris Rolling

shedotcom · 08-10-2004 13:58:24

Chris,

When you log in, does the order show "Completed" or does it show "Pending payment"?

chrisrolling · 08-10-2004 15:20:53

Hello,

Under the order status it will say "Pending Shipment" or "Pending Payment." Any ideas? This is perplexing.

Thank you for your consideration.

Chris Rolling

shedotcom · 08-10-2004 15:36:17

I have found, in my experience with this package that this is actually people backing out of the order before the order is finished. Usually backing out at the Credit Card entry screen ( people checking for total order cost including shipping charges, etc). CCP writes the order to the database before the completion of the order. There is a script in these forums that will eliminate those "Back Outs" from the "Manage Orders Screen". It does work, I have used it to eliminate the confusion for some of my clients using the "Off Line Cc processing" function. You can find it Here:

You may want to read this before getting hasty with the changes. It is my understanding that the different CC Processors are sometimes flakey and can cause actual orders to show "Pending Payement". So you may want to check with them as well. Not sure what payment method you are using.

chrisrolling · 08-10-2004 15:57:57

Thanks very much! Your input is much appreciated!

Thanks again,

Chris Rolling

kaz · 09-11-2004 00:02:34

I just had this happen to me. After dozens of successful orders using AuthorizeNet/AIM, I just had a customer who was charged twice and the order was still "Pending Payment".

Anyone have any idea how to fix this or at least diagnose it?

How can a charge be successful and CCP not think it was?

webmaster · 09-24-2004 14:15:44

This can happen if the connection between Authorize.net and the host is broken when using the SIM method. Talk to your host about connectivity problems.

kaz · 09-24-2004 14:19:21

This can happen if the connection between Authorize.net and the host is broken when using the SIM method. Talk to your host about connectivity problems.

I'm using AIM, not SIM.
Can you give me some clues how to diagnose it?
I tried using LWP::DebugFile to log what's exchanged with AuthNet via ste_olm.pl
but the perl module is not found,
can it simply be added the to place where the CCP perl modules are?

webmaster · 09-24-2004 17:00:27

Yes, you can add the file to:

./cgi-bin/modules_inc/LWP/DebugFile.pm

And you should be able to call it as:

use LWP::DebugFile;

In ste_olp.pl.

TheThinker · 09-25-2004 13:45:40

If you're just tying to log a message, you can also use the Carp::cluck approach.

Kryptronic Software Support Forum

#1 08-09-2004 09:45:48

Email Order Confirmation Problem...

#2 08-10-2004 13:58:24

Re: Email Order Confirmation Problem...

#3 08-10-2004 15:20:53

Re: Email Order Confirmation Problem...

#4 08-10-2004 15:36:17

Re: Email Order Confirmation Problem...

#5 08-10-2004 15:57:57

Re: Email Order Confirmation Problem...

#6 09-11-2004 00:02:34

Re: Email Order Confirmation Problem...

#7 09-24-2004 14:15:44

Re: Email Order Confirmation Problem...

#8 09-24-2004 14:19:21

Re: Email Order Confirmation Problem...

#9 09-24-2004 17:00:27

Re: Email Order Confirmation Problem...

#10 09-25-2004 13:45:40

Re: Email Order Confirmation Problem...

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