Kryptronic Software Support Forum

Thank you Nick!! You had more patients then anyone could have asked for.

Hi Nick

Thanks for that, I had quit a few complaints from UK customers about the poor advice they received from the forum all down to Nav/scoutch.

Student Filmmakers,

Its a good thing that Nav/Scoutch didn't provide you with the support he had offered, you'll be better off if you tried to look for support elsewhere on this forum. 

Nick are you going to back this software up and give us what we thought we paid for with a proper instalation? or at least walk me through setting this up?

Why don't you post your questions on the board and let the community see if we can assist you in the issues?  It seems that every other post I read from you is asking for support, but with no details about what you need.  If you site is up and running, that is all that paid installation supports, anything else is either on a support ticket or through this board.

Student Filmmakers said:

Great. this is the only guy that responded and was going to help me today. Nick are you going to back this software up and give us what we thought we paid for with a proper instalation? or at least walk me through setting this up?

Let me tell you... you don't know how lucky you are that Nick SAVED YOU from him! When I first bought the script and came here for help, scoutch was the first to offer to help me. He did something to my site that caused my web host to disable my site. It took me a week and a lot of help to get my site working again, and the funniest part is that I actually PAID scotch up front (at his request) for his help.

Consider yourself lucky ...

It turns out this server configuration will not allow for the ./data directory stored in the non-secure account to be accessed via the secure account.  Unfortunately, with that setup, running via SSL without a custom script is not possible.  I have informed this user and provided further info via email.

Student Filmmakers,06/28/2004 12:41:49 PM wrote:

Todd,

The secure server is set up properly and it is not working for us. Additionally, I can not download the credit card data after it is submitted. How am I to do that? This venture is about selling things online guys not talking tech babble. Further, when I asked for the install I specifically told the guy how our server is set up and that it could be changed in any way to fit the program. How much more flexible do you need it to be?

Rackspace is a good hosting company and they know how to set up a server properly besides the point that I gave your installer full control of the machine. What do you mean you would not recommend it? You are not clear. I am looking for a solution if you have one then please lay it out now. This program is too difficult to use. I want a refund if we can't get some serious solution oriented conversations going. I will file complaints as high as I can go to let people know that this program is difficult and clunky and you can not get good support. I gave the person root access and access to the techs at rackspace for the install and I paid my money. It should have been done then and there correctly or I should have been given a reason and a clear path to a solution or a refund.

Truly
Kim Welch
212.255.5454

This software is extremely user friendly and the support from both the suppliers and members of this forum is first class.

I have had no experience of coding since Sinclair Basic 20 years ago but by reading the forum and a lot of patience even I have made some sense of the capabilities of the software.

Do not let this quote put you off - it is not representative of everyones experience!!

Buy it and Enjoy it!!

John

WOOOHOOOO! 

OK, it is safe to come back to the forum!   Once upon a time I was a daily poster here, helping where I could.  However that $%#@#$ user drove me nuts.  I spent far more time trying to figure out what in the heck he was trying to say or accomplish. 

I'll try and do my part around here and help where I can. 

Woot! Thanks! That guy was nothing but interference in otherwise useful discussions.

:-) 

He use to say a lot to email Nick this or email Nick that.  The people that needed help didn't come here for someone to tell them to email someone else for help.  The main purpose for this forum is TO HELP PEOPLE not to say "you need to email Nick".  What would be the point in having this forum if we all had to email Nick for a question and Nick always responding to questions there would be no zuma!!

Never used this avatar as much as I was tempted to, but this seems like appropriate thread to show it for a little while.

Ed,

I almost fell out of my chair!

is there any way to delete all his posts????????

gosh, there is so much bad info... I ran over like 4 of his posts today with wrong answers...