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#51 05-17-2004 07:23:41

webmaster
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From: York, PA
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Re: Customer Orders

This definitely sounds like a DBI issue.  Unfortunately, the host controls DBI.


Nick Hendler

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#52 05-17-2004 07:26:18

scoutch
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Re: Customer Orders

I'm actually waiting for his response regarding the tracking display. However, I do think that this could be a CPAN::MD5 issue since most servers doesn't have this listed.


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#53 05-17-2004 09:05:47

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Re: Customer Orders

Forget about MD5 - it's a red herring.  CCP has MD5 installed in it already.  There are no known issues with MD5.


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#54 05-17-2004 09:17:35

scoutch
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Re: Customer Orders

Understood.


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#55 05-17-2004 21:20:48

jjt123
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Registered: 11-22-2002
Posts: 116

Re: Customer Orders

The Trouble Ticket you entered into the Members Section of EV1Servers.net
has been modified.  The following notes have been made to your ticket.
------------------------
Dear Customer,
     I have taken actions to ensure that the DBI modules are working
correctly. If you are still having issues, please let us know.

Thank you for choosing EV1 Servers!!!
------------------------

You may log into the Members Section and view the Status of the Ticket.

Thank you for Choosing EV1Servers.net
support@ev1servers.net

Oh Yeah, I love these guys ;-)

by the way,Nothing has changed

jjt

Heres the whole conversation. did I ask Wrong???

Closed  5/17/04 - 3:04:07 PM
Resolved: No 
Category: Applications Not Responding 
Problem Description: 5/17/04 3:04:07 PM
I have a shopping cart which for some reason no longer allows me to see my products, on-line orders, etc from the "ADMIN PANEL". The orders are coming through fine, and I can see my products on line, its just trying to view them from my panel isnt working now for a few weeks. My technicians say it looks as if a DBI module may have been reset "I wouldn't be suprised if the host did something to the Perl DBI module. The calls to DBI in admin are different from the frontent as it uses hashes instead of arrays.

Speak with your host about a possible DBI Perl module upgrade (that they did recently) and ask them to re-install that module. I think that's the source of the issue." END QUOTE

Could you look into this for us? Thanks in Advance
John Timms


Resolution Description:

5/17/04 4:38:29 PM
WebTech
Dear Customer,
I have taken actions to ensure that the DBI modules are working correctly. If you are still having issues, please let us know.

Thank you for choosing EV1 Servers!!! 

smile

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#56 05-17-2004 21:23:39

scoutch
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Re: Customer Orders

Yep, definitely DB| module after all. smile


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#57 05-18-2004 13:48:57

jjt123
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Registered: 11-22-2002
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Re: Customer Orders

Thank You for your patience and HELP. Ill let you know when I have the PowWeb hosting :-)

jjt

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#58 05-18-2004 13:53:35

scoutch
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Re: Customer Orders

Since your server has responded to your support ticket, I'd wait a day or two until they respond officialy. Then, if you still haven't got an answer from your actual service, I'd change hosting service. wink


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#59 06-29-2004 22:36:46

jjt123
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Registered: 11-22-2002
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Re: Customer Orders

Scoutch

Still havent changed isp. Do you want to take a peek at the admin panel?
Under Manage on line orders. Still not reading orders except for the email notifications I get. Thank God.

John


Hey............what happened? He's banned? Whaz Up?

Im still tring to solve my "problemo" smile

JT

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#60 07-02-2004 11:41:41

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Re: Customer Orders

jjt123-

Scoutch has been banned from this forum - I'll be glad to help, though.  Do a search on the forum for 'PurePerl' and 'Pure Perl'.  These should return references to similar problems which were corrected by editing a couple of lines in initialize.pl to force the use of the PurePerl version of DBI shipped with CCP.


Nick Hendler

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#61 07-05-2004 12:39:35

jjt123
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Registered: 11-22-2002
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Re: Customer Orders

Nick,

I tried that with no difference. Can I email you ?

Jt

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#62 07-16-2004 14:37:49

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Re: Customer Orders

Please send an email to support@kryptronic.com


Nick Hendler

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#63 08-03-2004 16:13:08

jjt123
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Registered: 11-22-2002
Posts: 116

Re: Customer Orders

If I look at products in the admin panel I get this:
"Currently displaying items 1 to 0 of 12"

Which shows "nothing"

I get the same if I look at the orders. Or anything , catagories etc.

So basically I can not "see" anything

I do have a back up from a few months ago. Which file should I try restoring?

Jt

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#64 08-03-2004 18:51:49

TheThinker
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From: Salt Lake City, Utah
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Re: Customer Orders

Are there any errors or warnings in your server log file?


Regards,
Eric

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#65 08-04-2004 11:54:33

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Re: Customer Orders

Try restoring ./cgi-bin/library/modules/adm_iud.pl.


Nick Hendler

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#66 08-13-2004 15:57:18

jjt123
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Registered: 11-22-2002
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Re: Customer Orders

I replaced the complete data folder and this restored "readability" to every sector. Unfortunately it was and old folder and consequently I have to go in and correct some/ alot of stuff. However: the lesson is obvious that it wasn't a web hosting issue. Any thoughts? ;-) 

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#67 08-26-2004 10:42:34

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Re: Customer Orders

It sounds like a hack to that file that you may have done had adverse effects.


Nick Hendler

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#68 08-26-2004 15:07:08

jjt123
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Registered: 11-22-2002
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Re: Customer Orders

IN THE HOPES OF NOT SOUNDING TOO "STUPID", WHAT DO YO MEAN BY " IT MAY HAVE BEEN A "HACK" TO THE FILE THAT I MAY HAVE DONE? ANSWER ONLY IF YOU HAVE TIME.

THANK YOU
JJT smile

IF "HACK" MEANS A PURPOSEFUL CHANGE TO THE FILE THEN I UNDERSTAND. 

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#69 08-26-2004 17:27:41

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Re: Customer Orders

That's exactly what I meant.  Maybe 'custom modification' would have been a bit more accurate.


Nick Hendler

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