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#1 10-11-2002 16:06:57

critter
Member
Registered: 10-07-2002
Posts: 6

Email of Orders

We are still in the testing phase and we cannot get orders to email to the site owner or order fulfillment person.  We've double checked every setting, followed suggestions from the various posts on this site but orders are still not being sent by email.  Any help that can lead us to solve our problem would be greatly appreciated.  Thanks!

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#2 10-11-2002 16:22:09

Guest
Guest

Re: Email of Orders

The order must be processed by an online processing partner and returned to the website for the program to finish. At this point the program prints the order confirmation page to the customer's browser and sends an email with the order information to the customer and site owner at their respective email addresses.
Do you get returned to the website after going through your online processor?
In admin do you have a completed order?
Will wait to hear from you.

 

#3 10-11-2002 16:40:43

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19516
Website

Re: Email of Orders

Is mail working at all?  Are you getting contact messages?

BTW-  Thanks, Greg for all the posts over the last few days.  We've been slammed with tech support requests and installs.  Your help and contributions are greatly appreciated.


Nick Hendler

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#4 10-18-2002 13:37:27

Guest
Guest

Re: Email of Orders

The order shows completed in admin.  How do we send orders to order processing once it is shown as completed?  Can it be done automatically?
To give you a little detail on what we are trying to do.  We are using this internally so all of the locations we have scattered throughout the company and the country can send supply and equipment orders to our main office for processing.  Everything will go through our own LAN.  We are a telco and ISP and so nothing will leave our own network.

 

#5 10-18-2002 15:45:57

Guest
Guest

Re: Email of Orders

>The order shows completed in admin.
> How do we send
>orders to order processing once
>it is shown as completed?

If the order is completed in the admin it HAS BEEN processed and any emails that are to be sent during the order process should have been sent.
Nick asked if any emails are working. Try sending yourself a contact message and see if the email program is set up correctly. I have a feeling it's not.

 

#6 10-21-2002 15:08:04

Guest
Guest

Re: Email of Orders

Emails sent on the contact form are being sent with no problem.  We have tried changing email addresses with no results.  Each time we change, the contact emails are sent to the new address but no order info is sent.  It doesn't make any sense to us?????

 

#7 10-21-2002 17:13:43

Guest
Guest

Re: Email of Orders

That's a new one on me. I would start by replacing the site_store_order_confirm.pl file in the cgi-bin/library/modules folder and see if that fixes it. This is the perl script that sends the completed order via email. It may be slightly corrupted.
Let me know.
Greg

 

#8 10-22-2002 13:37:37

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19516
Website

Re: Email of Orders

I would also check under store settings to make sure that you have the emailing of orders to the site owner enabled.  That could be the issue.
___________________________

Nick Hendler
Webmaster, Kryptronic, Inc.


Nick Hendler

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#9 10-23-2002 14:50:53

Guest
Guest

Re: Email of Orders

We are having a similar problem.  Our emailing of orders has worked fine for months, now all of a sudden out of the 3 emails  1. Order Confirmation  2. Half the Number 3. The other Half   we are only getting only Two of the emails and it varies as to which two.
Any suggestions?

 

#10 10-24-2002 12:21:18

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19516
Website

Re: Email of Orders

Check with your host - sounds like your SMTP or POP server went flaky.
___________________________

Nick Hendler
Webmaster, Kryptronic, Inc.


Nick Hendler

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