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I made a sample order for testing. I have for now opted for offline processing. I selected to send order information to site owner and the orders fullfillment email address. I have two separate directories. One for secure(httpsdoc) and unsecure(httpdocs) processing on my server. I have copied cp-app.cgi and cp-upload.cgi to the secure directory.
When I make an order the customer gets the "Thank You for the order" from the site manager(email address is storemgr@xxx.xxx).
But the customer also gets a failure to deliver email on the emails that sends the Credit card info (two separate failures, part 1 and part 2) and another failure from the emails that would normally go to the order fullfillment email.
Summary Overview:
Get email stating thank you (email address storemgr@xxx.xxx)
Get failure on the two credit card emails
Get failure on the orderfullfillment email.
Here is the kicker! Site owner email address is the same, yet one get through (storemgr@xxx.xxx) but the other two emails (ccards) get failure to deliver notices to the customers).
Help Confused....
Are you using a valid email address for the customer? If you're on a unix/linux server, change the mail server designation in Program Settings | Edit Program setting to the path to sendmail. That seems to work better on those OSes. 99% of the time the path to sendmail is:
/usr/sbin/sendmail -t
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Did that. I even made both the storemanager and fullfillment the same email address. The customer get notified on order confirmation, but the store manager does not get neither email, the order notification and the fullfillment clerk. No emails. Why........... See initial email this thread...
Thanks....and HELP !!!!
We contacted you about this, stating:
Have your host make sure your MX record in your DNS settings is
correct. Also, have them check the sendmail.cw file. It sounds like there may be a configuration issue with the address on their side.
I'm willing to bet that if you set the owner address to
something else, you'd get the orders.
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