Kryptronic Software Support Forum

Set your processor to "Collect & Email Payment Info - Offline Processing"

That should fix it.

bkw

I also am having this problem with CCP4. 

It does not seem toa ccept offline processing in any manner. 

I have manually set and reset all the premissions.  I have re uploaded the files, and reset the permissions.

It still just flips back to no - online processing and order won't process.

You can give up now if you want, but let me say one thing first. I do not work for Kryptronic, and do not receive anything from the selling of their software. You'll be throwing away the best shopping cart with the best support for the money taht can be found on the web. The scripts work well and are not the problem. You don't have it set up correctly.

I had this same problem once and I believe I solved it by re-uploading everything in the /data/online_process directory again in ASCII format and then rechecking the permissions.  Hope this helps.

I believe that it is a cookie issue. I had the same trouble with the zipcode field, and discovered that a cookie was reloading the field automatically when I tried to edit it, and I believe that that is what's happening to you.

The cookies the system uses might be fixed in V5.0, but I've found some trouble in V4.0. I havent taken the time to track it down in the actual code because I didn't see it as a huge problem since I recognized the trouble within a couple of minutes.

I do have a solution that worked for me in about 30 seconds:

Load the interface you are having trouble resetting
Delete your cookies
Change the setting
Submit

Consult your browser for help on deleting cookies if you dont know how (IE6 has a button), there are too many browser versions and different ways to do it. No offense!

Hope this helps.

Also, I might comment that it NEVER pays to lose your temper. MOST problems I see on this board are user error, or users not paying attention, or doing bone-headed maneuvers. When you submit a post, you should start by assuming that the problem is YOU. I could be wrong about my solution above, but it did work for me in that instance, and I'm fairly experienced. All of my other problems I've had to solve were my own bone-headedness

Have a nice day!

My mistake. I checked with one of my developers. We both had our fingers in the pie at the same time.

We're firing up live demos of various shopping carts so that the clients who dont want to spend (or can't afford) a lot of $$ for a custom payment system can choose the cart of their choice.

Now that were finished with the install and tweaks, and config.....V5 is looking real nice...looks easy to upgrade to it too. The V4 license was a spiff that Rhyton passed to us, and didnt cost anything but time.

anyway, thanks a bunch...I have to give you a 5 star rating on the system.