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NOTE: This post was created on 2024-03-19 on the Kryptronic eCommerce Community facebook page, which has been replaced with this forum. All facebook support content was migrated into this forum in April 2024.
Evan:
A quick question about invoice emails to customers. We've have two customers commenting to us that they aren't receiving invoice emails from us. I just want to clarify the settings...
Order Invoice Mail Option* = Always Send Order Invoice Messages
Disable Order Emails* = False (0)
I should also point out that both customers reporting this issue have email addresses that are in the 'Additional Order Email Recipients (Customer)' field. Does this possibly cause an issue with invoice emails getting through? Please advise 🙂
Kryptronic:
The settings you referenced for the customer account placing the order will determine whether or not order emails are disabled or invoices are sent for the order. Those additional recipients will get the mails only if the customer placing the order is set up to receive them.
Evan:
For understanding, if someone other than the business owner (who is the primary email) needs to get the invoices such as a bookkeeper do we need to make that person's email the primary email? At the moment, neither of these customers are getting any emails from us. Is there something we need to check?
Kryptronic:
No. You can make that person a CC on the internal copy of the email order confirmation.
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