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#1 04-09-2021 07:05:41

CrownRoyal
Member
Registered: 01-10-2009
Posts: 716

another successful mod by Nick, checkout add-on fees

We were looking for a way to recover credit card processing fees for customer purchases. After coming up with an idea, we presented it to Nick as a custom request. Nick did his magic and we went live with it. After a few tweaks, it's running just as expected. We've actually increased out bottom line by 5-10% with each purchase. big_smile

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#2 04-09-2021 07:49:58

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19701
Website

Re: another successful mod by Nick, checkout add-on fees

Thanks for the positive feedback smile


Nick Hendler

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#3 04-09-2021 15:04:25

zanart
Member
From: bedford
Registered: 04-02-2008
Posts: 1673

Re: another successful mod by Nick, checkout add-on fees

How are you recovering credit card transaction fees from customer purchases?


- Euorpacart 8

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#4 04-09-2021 15:29:26

CrownRoyal
Member
Registered: 01-10-2009
Posts: 716

Re: another successful mod by Nick, checkout add-on fees

zanart wrote:

How are you recovering credit card transaction fees from customer purchases?

Tangible products that go out in the mail have the 'additional shipping insurance fee'. Our standard service is regular mail (no insurance, no tracking) to offer the lowest possible ship rate for the customer. We sell low dollar value items from $3 to $20. Yet we still will cover a lost package and replace it no charge should that happen. So, now the new fee represents that, and the card processing fees are built into it. It's a tiered fee, higher percentage on the smaller sales.

Intangible goods, like the PDF documents we sell, now have a 'backup service fee'. We traditionally will help out a customer who has lost their PDF or can't find it. Now its a fee based service that is simply enough to cover card processing fees. Same tiered structure, different fee percentages.

Customers that buy both in one sale have both fee structures applied.  It's been implemented for about 2 weeks now, I think. Not a complaint. In fact our sales have a small bump over and above the added revenue from this new fee.

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#5 04-10-2021 08:44:57

zanart
Member
From: bedford
Registered: 04-02-2008
Posts: 1673

Re: another successful mod by Nick, checkout add-on fees

In the Uk it is illegal charge extra for credit card processing fees, and not for other payment methods, so I wondered how you were doing it.


- Euorpacart 8

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#6 04-10-2021 09:49:48

CrownRoyal
Member
Registered: 01-10-2009
Posts: 716

Re: another successful mod by Nick, checkout add-on fees

zanart wrote:

In the Uk it is illegal charge extra for credit card processing fees, and not for other payment methods, so I wondered how you were doing it.

Across the pond, technically you are not allowed to charge for credit card processing fees, but you can charge a 'convenience fee' for allowing a user to pay with card rather than cash. We first considered a convenience fee as the label, but it's much easier to simply call it insurance, which is something everyone anticipates.

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