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#1 01-06-2021 20:13:04

Graham
Member
Registered: 09-30-2004
Posts: 979
Website

Guest Checkout problem

I'm ready to go live with my K9 site and I have enabled Guest Checkout.

However when I select that it accepts all the information and says "Thank you. Your information has been saved. You can now continue to checkout." but it just returns to the CheckoutIntro page asking Returning Customers to input their email address or user name or, alternatively, New Customers select Guest Checkout or Create a New Account.

I can't see any reason why it is doing this.

At the moment I've had to disable the Guest Checkout feature which is not ideal.

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#2 01-07-2021 08:01:48

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19717
Website

Re: Guest Checkout problem

Not sure.  This was a self-install and you had problems with it and did a reinstall and have been working on getting it running right for weeks.  If you're running stock code without mods and are set up properly, this would work.  Sounds like a cookie or URL setup issue to me.  Check the cookie and URL settings you set up in the installer to make sure they're right.  Consider having us host the site for you - we'd be able to set it up right quickly.


Nick Hendler

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#3 01-07-2021 08:09:24

Graham
Member
Registered: 09-30-2004
Posts: 979
Website

Re: Guest Checkout problem

From the installer:

The URL is https://affordableleather.co.uk

The cookie domain is .affordableleather.co.uk

The cookie path is /

I've cleared cookies and cache, but it still just returns to the same page.

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#4 01-07-2021 08:14:06

Graham
Member
Registered: 09-30-2004
Posts: 979
Website

Re: Guest Checkout problem

Addendum: Ok, this is weird...

I've just tried a test order in IE and it worked ok.

I tried in Chrome and it had the same issue!

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#5 01-07-2021 18:32:17

Graham
Member
Registered: 09-30-2004
Posts: 979
Website

Re: Guest Checkout problem

I'm not sure how, but it appears that something, somewhere, is caching content.

A few hours ago I tried again with Firefox, however even after clearing cache, cookies and so on, I had the same problem with the Guest Checkout returning to the page that asks them to input their e-mail address to sign into their account or choose Guest Checkout or register an account.

So I cleared everything again, shut everything down and went away.

I've just tried again and this time it worked fine with Firefox, going straight to the checkout page.

I don't know why this is happening, unless it's something on my hosts' servers.

But it seems like it shouldn't affect most customers (hopefully!)

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#6 01-08-2021 09:45:57

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19717
Website

Re: Guest Checkout problem

That makes sense.  You've got a cache module running on your server that needs to be disabled.  It will cause issues.


Nick Hendler

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