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#1 11-14-2020 02:50:52

ElectroSpares
Member
Registered: 07-11-2009
Posts: 44

Move sales from Active shipping back into Active Review Required

Is there any way we can move a customer order from Active shipping and either place on HOLD or LOCK or move to Active review required.
Cases where this will be required is sometimes we get two duplicated order from the same customer, or with personalised orders we are sometimes left waiting for the customer to give us the details. It would be nice to be able to park these orders until ready to ship.

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#2 11-15-2020 17:34:45

polarize
Member
Registered: 11-15-2004
Posts: 281

Re: Move sales from Active shipping back into Active Review Required

From the Active Shipping screen click into the order and at the top menu selections for the order click on "Edit Order & Billing Information" then from the TABS menu on the left click on "Processing Information" and you will see "Order Review Required Status*" with a drop-down menu with selections for TRUE or FALSE.  Select "TRUE" and then click "Submit". This will return your order to the "Active - Review Required Menu"


Using Kryptronic K9! smile
Previous Versions:
ClickCartPro 8
ClickCartPro 7
ClickCartPro 6
ClickCartPro 5.1

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#3 11-16-2020 07:26:23

ElectroSpares
Member
Registered: 07-11-2009
Posts: 44

Re: Move sales from Active shipping back into Active Review Required

Hi Polarize
Thanks for taking the time to share your knowledge, it certainly does work as you suggest, but requires 5 keystrokes, might see if Nick can work on a solution to shorten this process to one.!!

Kind regards
Andrew.

Last edited by ElectroSpares (11-16-2020 07:26:41)

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#4 11-16-2020 08:59:49

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19577
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Re: Move sales from Active shipping back into Active Review Required

Polarize answered correctly.  That's the method to use to throw an order into review from the shipping queue.


Nick Hendler

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