Kryptronic Software Support Forum

ElectroSpares · 11-14-2020 02:50:52

Is there any way we can move a customer order from Active shipping and either place on HOLD or LOCK or move to Active review required.
Cases where this will be required is sometimes we get two duplicated order from the same customer, or with personalised orders we are sometimes left waiting for the customer to give us the details. It would be nice to be able to park these orders until ready to ship.

polarize · 11-15-2020 17:34:45

From the Active Shipping screen click into the order and at the top menu selections for the order click on "Edit Order & Billing Information" then from the TABS menu on the left click on "Processing Information" and you will see "Order Review Required Status*" with a drop-down menu with selections for TRUE or FALSE. Select "TRUE" and then click "Submit". This will return your order to the "Active - Review Required Menu"

ElectroSpares · 11-16-2020 07:26:23

Hi Polarize
Thanks for taking the time to share your knowledge, it certainly does work as you suggest, but requires 5 keystrokes, might see if Nick can work on a solution to shorten this process to one.!!

Kind regards
Andrew.

Last edited by ElectroSpares (11-16-2020 07:26:41)

webmaster · 11-16-2020 08:59:49

Polarize answered correctly. That's the method to use to throw an order into review from the shipping queue.

Kryptronic Software Support Forum

#1 11-14-2020 02:50:52

Move sales from Active shipping back into Active Review Required

#2 11-15-2020 17:34:45

Re: Move sales from Active shipping back into Active Review Required

#3 11-16-2020 07:26:23

Re: Move sales from Active shipping back into Active Review Required

#4 11-16-2020 08:59:49

Re: Move sales from Active shipping back into Active Review Required

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