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#1 04-30-2020 04:09:20

Nathan EIC
Member
Registered: 10-22-2014
Posts: 13

Order has been paid for but marked as unpaid

Hi,

What reason/s would there be for an order to show as unpaid when we have a confirmation that it has been paid for on worldpay?

We have a worldpay email confirmation but the order confirmation email has not been sent..

Thanks,
Nathan

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#2 04-30-2020 06:09:14

zanart
Member
From: bedford
Registered: 04-02-2008
Posts: 1647
Website

Re: Order has been paid for but marked as unpaid

This is rare, but generally we find it is when the customer has left their browser on the payment page for a few hours before completing the payment.
Look at what time the order was started in K9 and the time the worldpay payment was made.
If there is a time difference, that is probably the issue.


- Euorpacart 8

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#3 04-30-2020 09:18:54

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19531
Website

Re: Order has been paid for but marked as unpaid

zanart wrote:

This is rare, but generally we find it is when the customer has left their browser on the payment page for a few hours before completing the payment.
Look at what time the order was started in K9 and the time the worldpay payment was made.
If there is a time difference, that is probably the issue.

This.  It happens every once in a while.  WorldPay uses a timestamp on the order and it needs to be somewhat current.


Nick Hendler

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