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#1 02-11-2020 04:23:56

sdn
Member
From: UK
Registered: 05-29-2007
Posts: 828

iOS v10.15.1 Checkout Issue

A customer has reported that the "Your Total" price update icon just spins and spins and he was unable to proceed through the checkout process on his Mac using iOS 10.15.1 computer.

Please can you advise as we have no access to any Macs here.


Simon

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#2 02-11-2020 08:35:00

zanart
Member
From: bedford
Registered: 04-02-2008
Posts: 1643
Website

Re: iOS v10.15.1 Checkout Issue

Do you want to send me your web address via a forum private message and I will test your site.

I use masOS 10.15.3 which is the latest and greatest mac software, and I don't have any issues with my site but I may not be using the price update js


- Euorpacart 8

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#3 02-11-2020 08:49:20

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19525
Website

Re: iOS v10.15.1 Checkout Issue

We can test that here as well if you post a URL.  Also might be helpful to know what the customer was attempting to purchase as it could be data-related.


Nick Hendler

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#4 02-14-2020 07:37:03

sdn
Member
From: UK
Registered: 05-29-2007
Posts: 828

Re: iOS v10.15.1 Checkout Issue

Customer way trying to order the top item in the table at https://quasarelectronics.co.uk/Item/sm … -generator

Last edited by sdn (02-25-2020 09:07:44)


Simon

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#5 02-14-2020 08:34:46

zanart
Member
From: bedford
Registered: 04-02-2008
Posts: 1643
Website

Re: iOS v10.15.1 Checkout Issue

works perfect for me using latest macos


- Euorpacart 8

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#6 02-14-2020 08:56:26

frank-kryptronic
Administrator
Registered: 09-04-2018
Posts: 5

Re: iOS v10.15.1 Checkout Issue

I am using latest version of MacOS on a 2017 Macbook pro had no issues on the following browsers Safari, Chrome, and Firefox. Entered quantity and the Total price Updated accrdingly.


Frank Stanley
Custom Shop Manager

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#7 02-17-2020 04:40:46

sdn
Member
From: UK
Registered: 05-29-2007
Posts: 828

Re: iOS v10.15.1 Checkout Issue

OK thanks for testing. Will have to mark that one as an unknown error.


Simon

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#8 02-19-2020 10:18:14

sdn
Member
From: UK
Registered: 05-29-2007
Posts: 828

Re: iOS v10.15.1 Checkout Issue

Had another two customers report the same problem. One earlier today and another one yesterday. Both B2B customers. One using MS Edge and the other Chrome and then he tried Edge while talking to us. Same issue of the spinning icon and not adding items to the cart. Both orders were processed over the phone but many will just go elsewhere.

What sort of problem would cause this issue?


Simon

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#9 02-19-2020 14:19:18

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19525
Website

Re: iOS v10.15.1 Checkout Issue

A spinner revolving means that an Ajax call has gone off to the software and either never came back or was blocked on the way out.  I see this in your response headers and wonder if it's maybe an issue for touchy browsers:

strict-transport-security: max-age=31536000; includeSubDomains; preload

Looks fine to me, though.  Do these same customers have issues on other pages?


Nick Hendler

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#10 02-25-2020 06:06:16

sdn
Member
From: UK
Registered: 05-29-2007
Posts: 828

Re: iOS v10.15.1 Checkout Issue

I got to the bottom of it now. Somehow, the redirect to remove www had been removed from htaccess. With www in the url the spinner keeps on spinning...

Do you know why that happens when HSTS is preloaded for both www and non-www versions of our site?

If cPanel is going to randomly remove it from htaccess, is there a way to get K9 to ensure only non-www  urls are served?

Last edited by sdn (02-25-2020 09:13:40)


Simon

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#11 02-25-2020 12:23:04

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19525
Website

Re: iOS v10.15.1 Checkout Issue

You can likely redirect the www from within DNS.


Nick Hendler

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