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#1 05-21-2018 16:48:06

Cww2
Member
Registered: 08-15-2008
Posts: 119

Error message authorize.net

Authorize.Net Merchant,

Your script timed out while we were trying to post transaction results to it.
   Transaction ID: 0
Transaction Result: This transaction cannot be accepted.

The following message was displayed to the customer:

------------------------------An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

This transaction cannot be accepted.


------------------------------


---
This email has been checked for viruses by AVG.
https://www.avg.com


Any easy fix???

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#2 05-22-2018 10:21:33

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19516
Website

Re: Error message authorize.net

"Your script timed out while we were trying to post transaction results to it."

Basically authorize.net tried to post info back to the site and it timed out.  Could have even been a connectivity issue.  Assuming you are self-hosted, as we monitor our servers for things that would cause issues like this.  Check your mail server to make sure it's not locked up, and everything else to make sure your machine is not under extreme load or anything.  Make sure the MySQL database is running, etc.


Nick Hendler

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#3 06-04-2018 02:28:06

Cww2
Member
Registered: 08-15-2008
Posts: 119

Re: Error message authorize.net

i have checked the mail server & had the MySQL verified.  Problem started on May 11th,  Does not appear to be a use issue.  Here is what I got back from the server

Thank you for contacting HostGator. The mail logs show the first message was received on May 11th. We would need replication steps or requirements needed for the script to function to be able to assist in any way with this. You will want to talk to your site developer for further assistance in obtaining that information.

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#4 06-04-2018 07:47:22

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19516
Website

Re: Error message authorize.net

Does this happen on every transaction, or intermittently?


Nick Hendler

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#5 06-04-2018 16:14:28

Cww2
Member
Registered: 08-15-2008
Posts: 119

Re: Error message authorize.net

intermittently & mostly visa

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#6 06-04-2018 16:26:19

Cww2
Member
Registered: 08-15-2008
Posts: 119

Re: Error message authorize.net

nope now all the time

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#7 06-04-2018 18:10:07

Cww2
Member
Registered: 08-15-2008
Posts: 119

Re: Error message authorize.net

here is the script

... AUTHNET SIM SCRIPT POSTED / REMOVED ...

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#8 06-05-2018 08:10:51

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19516
Website

Re: Error message authorize.net

Load the URL /utilties/ecomrelaymeta.php (your script is targeting this as the return URL).  Does it load?  If not, you may have a permissions issue, check to be sure the /utilities directory and all php files in it are executable (typically chmod 0755).

Otherwise, the only other thought I have is that you are running on an old machine that does not support above TLS1.0, and Authorize.net is trying to communicate with it using TLS1.1 or better.  All across the net services have been deactivating TLS1.0 support, there is a PCI deadline to do so by the end of this month.  Kryptronic servers are scheduled for June 20.  Maybe you've run upon that?


Nick Hendler

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#9 06-05-2018 09:11:50

Cww2
Member
Registered: 08-15-2008
Posts: 119

Re: Error message authorize.net

okay I changed the php file to 0777, verified TLS1.0 - however when I went to the link you suggested our url/utilties/ecomrelaymeta.php I get a 404 page.
I re ran transaction and still get this. 


The reporting of this transaction to the Merchant has timed out. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

      This transaction has been approved.
It is advisable for you to contact the merchant to verify that you will receive the product or service.

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#10 06-05-2018 10:48:14

Cww2
Member
Registered: 08-15-2008
Posts: 119

Re: Error message authorize.net

Question, do I need to go inside Utilities & Change the individual permissions, or just the file folder permission?

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#11 06-05-2018 16:40:49

Cww2
Member
Registered: 08-15-2008
Posts: 119

Re: Error message authorize.net

more info
Thank you for contacting HostGator. I've looked into this and it appears that the ecomrelaymeta.php is located at reelbait.com/utilities/ecomrelaymeta.php instead of reelbait.com//utilties/ecomrelaymeta.php . I've verified that the permissions of the scripts in the utilities/ are correct. The page at reelbait.com/utilities/ecomrelaymeta.php does load but it does not return any data:

~$ curl -IL reelbait.com/utilities/ecomrelaymeta.php
HTTP/1.1 200 OK
Date: Tue, 05 Jun 2018 19:29:19 GMT
Server: Apache
Content-Type: text/html; charset=UTF-8

~$ curl reelbait.com/utilities/ecomrelaymeta.php
~$

If this script is supposed to return data under these circumstances than this is indicative of a coding issue with the script(s) that the site is using.

Your server supports the following cipers:

| TLSv1.0:
| ciphers:
| TLS_DHE_RSA_WITH_AES_128_CBC_SHA (dh 2048) - A
| TLS_DHE_RSA_WITH_AES_256_CBC_SHA (dh 2048) - A
| TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA (secp256k1) - A
| TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA (secp256k1) - A
| TLS_RSA_WITH_AES_128_CBC_SHA (rsa 2048) - A
| TLS_RSA_WITH_AES_256_CBC_SHA (rsa 2048) - A
| compressors:
| NULL
| cipher preference: client
| TLSv1.1:
| ciphers:
| TLS_DHE_RSA_WITH_AES_128_CBC_SHA (dh 2048) - A
| TLS_DHE_RSA_WITH_AES_256_CBC_SHA (dh 2048) - A
| TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA (secp256k1) - A
| TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA (secp256k1) - A
| TLS_RSA_WITH_AES_128_CBC_SHA (rsa 2048) - A
| TLS_RSA_WITH_AES_256_CBC_SHA (rsa 2048) - A
| compressors:
| NULL
| cipher preference: client
| TLSv1.2:
| ciphers:
| TLS_DHE_RSA_WITH_AES_128_CBC_SHA (dh 2048) - A
| TLS_DHE_RSA_WITH_AES_128_CBC_SHA256 (dh 2048) - A
| TLS_DHE_RSA_WITH_AES_128_GCM_SHA256 (dh 2048) - A
| TLS_DHE_RSA_WITH_AES_256_CBC_SHA (dh 2048) - A
| TLS_DHE_RSA_WITH_AES_256_CBC_SHA256 (dh 2048) - A
| TLS_DHE_RSA_WITH_AES_256_GCM_SHA384 (dh 2048) - A
| TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA (secp256k1) - A
| TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256 (secp256k1) - A
| TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 (secp256k1) - A
| TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA (secp256k1) - A
| TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384 (secp256k1) - A
| TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (secp256k1) - A
| TLS_RSA_WITH_AES_128_CBC_SHA (rsa 2048) - A
| TLS_RSA_WITH_AES_128_CBC_SHA256 (rsa 2048) - A
| TLS_RSA_WITH_AES_128_GCM_SHA256 (rsa 2048) - A
| TLS_RSA_WITH_AES_256_CBC_SHA (rsa 2048) - A
| TLS_RSA_WITH_AES_256_CBC_SHA256 (rsa 2048) - A
| TLS_RSA_WITH_AES_256_GCM_SHA384 (rsa 2048) - A

If you run into any issues or have any questions or concerns, feel free to let us know.

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#12 06-06-2018 07:40:00

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19516
Website

Re: Error message authorize.net

http://reelbait.com/utilities/ecomrelaymeta.php

Returns no data. 

http://reelbait.com/utilities/ecomrelay.php

Curiously returns a script execution error.


This indicates you have a problem, which might be with custom configuration or coding you did previously in the php files contained in the /utilities directory.  This is not normal behavior.  Load the ecomrelaymeta.php URL then check your Apache server error log.  You should be seeing a page there that has an error message on it saying your request contained no order information.  All this needs to be fixed.


Nick Hendler

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#13 06-06-2018 17:17:11

Cww2
Member
Registered: 08-15-2008
Posts: 119

Re: Error message authorize.net

PHP error log pertinent to the script in /home/booboo17/public_html/utilities/error_log where I saw messages such as:

[06-Jun-2018 14:14:14 UTC] PHP Warning: include(core-private/config.php): failed to open stream: No such file or directory in /home/booboo17/public_html/utilities/ecomrelaymeta.php on line 49
[06-Jun-2018 14:14:14 UTC] PHP Warning: include(): Failed opening 'core-private/config.php' for inclusion (include_path='.:/opt/cpanel/ea-php56/root/usr/share/pear') in /home/booboo17/public_html/utilities/ecomrelaymeta.php on line 49


I am going to replace the ecomrelaymeta.php & the core/core/CORE.php from back up files, from before the date my trouble started, should that do it???

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#14 06-06-2018 22:35:58

Cww2
Member
Registered: 08-15-2008
Posts: 119

Re: Error message authorize.net

Warning: include(core-private/config.php): failed to open stream: No such file or directory in /home/booboo17/public_html/utilities/ecomrelaymeta.php on line 97

Warning: include(core-private/config.php): failed to open stream: No such file or directory in /home/booboo17/public_html/utilities/ecomrelaymeta.php on line 97

Warning: include(): Failed opening 'core-private/config.php' for inclusion (include_path='.:/opt/cpanel/ea-php56/root/usr/share/pear') in /home/booboo17/public_html/utilities/ecomrelaymeta.php on line 97
===========================================================

This appears to be sude to the fact that 'core-private/config.php' does not exist at '/home/booboo17/public_html/utilities/' or rather '/home/booboo17/public_html/utilities/core-private/config.php'. This can be shown in the following output.

===========================================================
root@cim.cimmarondesign.com [utilities]# ls -l /home/booboo17/public_html/utilities/
total 272
drwxr-xr-x 2 booboo17 booboo17 4096 Jun 6 10:22 ./
drwxr-x--- 15 booboo17 nobody 4096 Jun 6 17:04 ../
-rw-r--r-- 1 booboo17 booboo17 1335 May 26 2016 default.html
-rw-r--r-- 1 booboo17 booboo17 2563 Jun 6 17:35 ecomrelaylink.php
-rw-r--r-- 1 booboo17 booboo17 3271 Jun 6 17:35 ecomrelaymeta.php
-rw-r--r-- 1 booboo17 booboo17 2555 Jun 6 17:34 ecomrelay.php
-rw-r--r-- 1 booboo17 booboo17 60334 Jun 6 22:14 error_log
-rw-r--r-- 1 booboo17 booboo17 2562 May 26 2016 googleco.php
-rw-r--r-- 1 booboo17 booboo17 4771 May 26 2016 hsbccrypto.php
-rw-r--r-- 1 booboo17 booboo17 1335 May 26 2016 index.html
-rw-r--r-- 1 booboo17 booboo17 20 Jun 6 10:22 info.php
-rw-r--r-- 1 booboo17 booboo17 21065 Jan 17 13:35 kryptronic-cleanup.php
-rw-r--r-- 1 booboo17 booboo17 145487 Jun 6 17:35 sitemap.xml
Current error file ----

stat: cannot stat `/home/booboo17/public_html/utilities/core-private/config.php': No such file or directory
===========================================================

I show that there is a directory called 'core-private' located at '/home/booboo17/public_html/'. Where exactly did you upload the condig.php file? It looks like just be a matter of uploading necessary files to the correct file path, specifically '/home/booboo17/public_html/utilities/'.

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#15 06-07-2018 02:18:29

Cww2
Member
Registered: 08-15-2008
Posts: 119

Re: Error message authorize.net

If you can not help me get this fixed today, how do I send this to your engineers so they can fix this...I tried re-installing, which just made things worse, then did a restore from back up.   I tried replacing the ecomrelaylink.php, no change.  Now the transactions do not even go through at all.   I really need this fixed by end of day tomorrow, any suggestions greatly appreciated.  FYI shipping now works.

Thanks

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#16 06-07-2018 07:49:49

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19516
Website

Re: Error message authorize.net

You have something seriously wrong.  The scripts in the /utilities directory are having trouble including configuration files which exist, because the rest of your site wouldn't work if they didn't exist.  Your PHP configuration and/or available PHP functions may have changed recently on your server to a highly restrictive subset.  Submit a support ticket here:

https://kryptronic.com/Form/TECHTICKET


Nick Hendler

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