Kryptronic Software Support Forum
You are viewing this forum as a guest. Login to an existing account, or create a new account, to reply to topics and to create new topics.
#1 03-20-2018 08:48:25
Enhanced SMTP Logging
Good Morning,
I'm using Amazon SES to send emails, and the order confirmation email is being rejected. Is there any way to enable enhanced SMTP logging to see exactly what the rejection message is? Is there any way to see the "from" email? I'm wondering if it's sending it from the client's email (which most likely won't be approved), even if the mail messages section says from the cart's domain?
-James Garrett
Offline
#2 03-22-2018 07:38:12
Re: Enhanced SMTP Logging
The problem is likely the from email. Use Dashboard / System / Component / Settings / Mail Settings, and update 'Override From Address' by setting it to true and run a test. If the mail goes through, that was your issue. If not, at least the bounce will end up in your mailbox.
Nick Hendler
Offline