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How can we cancel single line items from an order prior to marking it as shipped?
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You have two choices:
(1) If you have Point of Sale installed and have not shipped any items, you can pull the order into Point of Sale and remove items then re-process it. Any previous payments will apply and payment refund notifications will be issued.
(2) If you don't have Point of Sale installed, or you have already shipped something on the order, use the Returns interface to return items on the order, then ship the rest to close it out. During the return you can generate a credit or refund for the items being taken off if a payment was made. The returns interface was designed to return both unshipped items as well as accept returns from customers which have been shipped. It will even accept price match returns, warranty replacements and damage claims for shipping. Lots in there.
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