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#1 08-09-2017 21:22:35

Cww2
Member
Registered: 08-15-2008
Posts: 127

paypal working but not charging shipping

The cart is accepting pay pal but is not including shipping - our shipping is a custom script.  Any ideas?

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#2 08-10-2017 08:03:11

webmaster
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From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: paypal working but not charging shipping

Need more info. 

Are you using PayPal Standard in checkout and your custom script is failing to calculate charges?

Are you using PayPal Express from the shopping cart page, which directs back to checkout later on for shipping charge calculations?


Nick Hendler

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#3 08-10-2017 17:56:17

Cww2
Member
Registered: 08-15-2008
Posts: 127

Re: paypal working but not charging shipping

using PayPal Standard

Thanks

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#4 08-11-2017 07:07:55

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: paypal working but not charging shipping

First, check to be sure shipping is applicable to the items in your cart.  Next, verify shipping is calculated in checkout at the top and note the order total.  Finally, verify that's the order total being charged at PayPal.

Where in this chain is there an issue for you?


Nick Hendler

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#5 08-11-2017 09:43:56

Cww2
Member
Registered: 08-15-2008
Posts: 127

Re: paypal working but not charging shipping

the product show the price in the cart, I have a custom script for USA & Canada use under cst in the which allows for a choice in shipping  -  customship code cst,,,the script is <?php

$info = $this->globals('ecom.customship');

$ship_name  = 'Standard Shipper';
$ship_total = 0;

if      ($info['total'] <= 15)   {$ship_total = 7.95;}
elseif  ($info['total'] <= 30)   {$ship_total = 8.95;}
elseif  ($info['total'] <= 50)   {$ship_total = 9.95;}
elseif  ($info['total'] <= 75)   {$ship_total = 10.95;}
elseif  ($info['total'] <= 100)  {$ship_total = 11.95;}
elseif  ($info['total'] <= 125)  {$ship_total = 12.95;}
elseif  ($info['total'] <= 200)  {$ship_total = 14.95;}
else                             {$ship_total = 16.00;}

if ($info['country'] == 'Canada') {$ship_total = $ship_total + 28.95;}

$canadian_method = 'For Canadian orders of small items (all items must fit within a video box or regular shipping rates apply) please choose this option (no tracking and no insurance)';

$canadian_total = '28.95';

$this->globals('ecom.customship_response',array($ship_name => $ship_total, $canadian_method => $canadian_total));

?>

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#6 08-14-2017 07:17:23

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: paypal working but not charging shipping

Is shipping being calculated in checkout?  Is there a shipping total, and is it contained in the order total transmitted to PayPal?


Nick Hendler

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#7 08-14-2017 08:26:09

Cww2
Member
Registered: 08-15-2008
Posts: 127

Re: paypal working but not charging shipping

Since you have to choose which shipping method the box does not come up

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#8 08-15-2017 07:26:07

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: paypal working but not charging shipping

Since you have to choose which shipping method the box does not come up

I apologize, but I don't follow what you're saying here.


Nick Hendler

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#9 10-22-2017 01:12:32

Cww2
Member
Registered: 08-15-2008
Posts: 127

Re: paypal working but not charging shipping

We  have a radio button where they choose USA or Candian Shipping and when checking out it does not give a choice.

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#10 10-23-2017 07:56:55

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: paypal working but not charging shipping

That typically means there's an error in your shipping script code, or products in your cart are not assigned to that script.


Nick Hendler

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