Kryptronic Software Support Forum
You are viewing this forum as a guest. Login to an existing account, or create a new account, to reply to topics and to create new topics.
#1 06-13-2017 06:44:22
- David gayson
- Member
- Registered: 06-13-2017
- Posts: 2
Unable to save changes
Hey guys,
Trying to edit a category and every time I submit the change it takes me to a 404 page (The page requested could not be located. Please make a selection from the menu to continue.) Is this a common problem?
Thanks,
Dave
Offline
#2 06-14-2017 08:32:58
Re: Unable to save changes
No, this is not a common issue. I recommend speaking to your hosting provider about this as it sounds like either you've:
1. Reached a post max size limit (set in server PHP configuration), possible if this is a lot of content you're trying to update. Example: Category description in excess of thousands of characters.
2. Run into a security block on the server limiting something that is being posted in. If this is the case, the host should be able to whitelist admin.php in the security software. Example: Apache ModSecurity
Nick Hendler
Offline
#3 06-14-2017 08:39:10
- David gayson
- Member
- Registered: 06-13-2017
- Posts: 2
Re: Unable to save changes
webmaster wrote:
No, this is not a common issue. I recommend speaking to your hosting provider about this as it sounds like either you've:
1. Reached a post max size limit (set in server PHP configuration), possible if this is a lot of content you're trying to update. Example: Category description in excess of thousands of characters.
2. Run into a security block on the server limiting something that is being posted in. If this is the case, the host should be able to whitelist admin.php in the security software. Example: Apache ModSecurity
Thanks for this! I've tried just changing a single character, so I guess it's number 2. I'll contact the admin then, thanks for your help!
Offline