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#1 05-30-2017 04:31:13
- sdn
- Member
- From: UK
- Registered: 05-29-2007
- Posts: 882
System Order Despatch Email Message
How can we stop the software from sending the customer a despatch confirmation email when the order is marked as despatched?
We have another system in place that generates a properly formatted VAT invoice so the additional email from the cart is not required.
Simon
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#2 05-30-2017 04:51:22
- zanart
- Member
- From: bedford
- Registered: 04-02-2008
- Posts: 1716
Re: System Order Despatch Email Message
Dashboard / Store / Component / Settings / Order Manager
Should be one of those settings
Rob
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#4 05-30-2017 11:07:03
- sdn
- Member
- From: UK
- Registered: 05-29-2007
- Posts: 882
Re: System Order Despatch Email Message
OK thanks for the help.
Simon
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#5 08-01-2017 08:04:15
- sdn
- Member
- From: UK
- Registered: 05-29-2007
- Posts: 882
Re: System Order Despatch Email Message
If we turn both off will the customer still receive the initial email confirming that their order has been successfully placed?
Last edited by sdn (08-01-2017 08:05:32)
Simon
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#6 08-01-2017 08:06:33
Re: System Order Despatch Email Message
If we turn both off will the customer still receive the initial email confirming that their order has been successfully placed?
Yes. That setting turns off partially shipped and shipped (completed) emails that are generated as shipments are sent. They'll still get their original order confirmation.
Nick Hendler
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