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#1 02-24-2017 02:06:23

unet
Member
Registered: 10-24-2013
Posts: 104

Error when clicking submit payments

Hello
I was testing the purchase of my products on Microsoft Edge and at checkout I found a problem. When I click submit payment it gives me a message "Unfortunately, we are unable to accept your transaction. There may be a problem with the payment information you entered, or our online processor may be experiencing technical difficulties at the present time. You can attempt to process your order again, or contact us to discuss other payment options.".

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#2 02-24-2017 02:33:52

zanart
Member
From: bedford
Registered: 04-02-2008
Posts: 1706

Re: Error when clicking submit payments

My checkout works correctly when using microsoft edge and sagepay.

Your problem may be related to the gateway you are using. Have you tried a different gateway, i.e. paypal to see if you still get an error.
And does it work in chrome/firefox?


Rob

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#3 02-24-2017 07:57:48

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: Error when clicking submit payments

Agreed, likely gateway setup problem or declined payment.


Nick Hendler

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#4 02-28-2017 04:45:03

unet
Member
Registered: 10-24-2013
Posts: 104

Re: Error when clicking submit payments

zanart wrote:

My checkout works correctly when using microsoft edge and sagepay.

Your problem may be related to the gateway you are using. Have you tried a different gateway, i.e. paypal to see if you still get an error.
And does it work in chrome/firefox?

Hello
I am using the following gateways: PayPal (Payflow Pro) - Secure Server, PayPal (Pro Direct Method) - Secure Server, PayPal (Standard Method) - Payment Form.  I get the same problem with firefox.  I am using a visa electron debit card.

Last edited by unet (02-28-2017 04:46:25)

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#5 02-28-2017 08:08:29

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: Error when clicking submit payments

It sounds like you have not properly configured your payment gateway.


Nick Hendler

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