Kryptronic Software Support Forum

121NetDesign · 01-22-2017 04:05:39

Hi Guys,

Is it just me, or does anyone experience a problem with the shipping estimator when using an iPad?

I tried it with both Chrome an Safari.

What happens is when you make any selection from the shipping estimator window, the window closes.

We use UPS and have entered all settings required.

Just tried it with one of the custom shop links and it does the same >>
http://www.etchworld.com/index.php

Thanks in Advance

Tommy

Last edited by 121NetDesign (01-22-2017 04:14:04)

webmaster · 01-22-2017 08:04:15

How old is the pad you're using, which version of IOS, anything special running on it? No reports of this anywhere else and you're certainly not the first person to try with an ipad.

121NetDesign · 01-22-2017 08:28:37

Just tried it on my iPhone 6 Plus with IOS 10.2 and it does the same thing.

It works perfectly on my iMac in both Google Chrome and Safari.

Tommy

Last edited by 121NetDesign (01-22-2017 08:30:51)

zanart · 01-22-2017 08:35:46

Doesn't work on my iphone either.

Making any selection forces the pop up to close. Therefore you cannot complete the form to click the Get Estimate button

121NetDesign · 01-22-2017 08:36:49

Thanks for confirming Zanart, thought I was going crazy.

zanart · 01-22-2017 08:37:32

looks like the same problem with other pop up that requires any information entry or selection.
Change Username or email can't be filled in on mobile.

121NetDesign · 01-22-2017 08:43:26

OH Dear, this could be a huge problem if it cant be fixed. Looks like an IOS issue then?

Last edited by 121NetDesign (01-22-2017 08:43:38)

zanart · 01-22-2017 08:48:28

Not really IOS issue and I doubt anything major.
It is just how the onclick and onchange is handled for mobile devices.

121NetDesign · 01-22-2017 08:58:23

Have you tried it Nick?

webmaster · 01-23-2017 08:59:40

My wife has an iPhone 6+ which I'm getting ahold of now. I would imagine this has to do with a bad implementation of focus() triggers in a newer version of iOS (published sometime after we tested all this with iOS). It won't take long to identify or resolve. It's on my list to look at ASAP.

webmaster · 01-23-2017 09:08:25

I've just verified that this is an issue with newer iOS, and am working on a resolution. The issue stems from the newer iOS treating a click on the 'Done' button for form fields as a focus() event outside of the scope of the form, elsewhere in the browser window. Why, I'm not sure. Guessing this is a re-implementation of this functionality in iOS and they got something very wrong. Resolution forthcoming.

121NetDesign · 01-23-2017 09:09:39

Thanks Nick

121NetDesign · 01-28-2017 04:53:23

webmaster wrote:
I've just verified that this is an issue with newer iOS, and am working on a resolution. The issue stems from the newer iOS treating a click on the 'Done' button for form fields as a focus() event outside of the scope of the form, elsewhere in the browser window. Why, I'm not sure. Guessing this is a re-implementation of this functionality in iOS and they got something very wrong. Resolution forthcoming.

Any progress as yet Nick?

webmaster · 01-30-2017 07:11:10

Yes, update being published this week (9.0.2) including this change.

webmaster · 02-01-2017 17:28:35

Update 9.0.2 is likely going to publish tomorrow. It contains a change for this item. The specific change is detailed below:

File: {public}/media/scripts/common.min.js
Line: Beginning at 150

Current code:

Code:

     jQuery('#' + params.divid + '--MODAL .kmodalbox').unbind('focusout').focusout(function(){setTimeout(function() {

          if (jQuery(document.activeElement).closest('.kmodalbox').find('.kmodalcontent').length == 1) {return false;}

          jQuery('#' + params.divid + '--MODAL').hide('fade', 300);
          setTimeout(function() {jQuery('#' + params.divid + '--MODAL').remove();}, 320);

     },20);});

9.0.2 Code, added secondary if condition checking for <form> tag, and if present, averting modal close on unfocus():

Code:

     jQuery('#' + params.divid + '--MODAL .kmodalbox').unbind('focusout').focusout(function(){setTimeout(function() {

          if (jQuery(document.activeElement).closest('.kmodalbox').find('.kmodalcontent').length == 1) {return false;}
          if (jQuery('#' + params.divid + '--MODAL').find('form').length == 1) {return false;}

          jQuery('#' + params.divid + '--MODAL').hide('fade', 300);
          setTimeout(function() {jQuery('#' + params.divid + '--MODAL').remove();}, 320);

     },20);});

Kryptronic Software Support Forum

#1 01-22-2017 04:05:39

Shipping Estimator Bug?

#2 01-22-2017 08:04:15

Re: Shipping Estimator Bug?

#3 01-22-2017 08:28:37

Re: Shipping Estimator Bug?

#4 01-22-2017 08:35:46

Re: Shipping Estimator Bug?

#5 01-22-2017 08:36:49

Re: Shipping Estimator Bug?

#6 01-22-2017 08:37:32

Re: Shipping Estimator Bug?

#7 01-22-2017 08:43:26

Re: Shipping Estimator Bug?

#8 01-22-2017 08:48:28

Re: Shipping Estimator Bug?

#9 01-22-2017 08:58:23

Re: Shipping Estimator Bug?

#10 01-23-2017 08:59:40

Re: Shipping Estimator Bug?

#11 01-23-2017 09:08:25

Re: Shipping Estimator Bug?

#12 01-23-2017 09:09:39

Re: Shipping Estimator Bug?

#13 01-28-2017 04:53:23

Re: Shipping Estimator Bug?

webmaster wrote:

#14 01-30-2017 07:11:10

Re: Shipping Estimator Bug?

#15 02-01-2017 17:28:35

Re: Shipping Estimator Bug?

Code:

Code:

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