Kryptronic Software Support Forum

You are viewing this forum as a guest. Login to an existing account, or create a new account, to reply to topics and to create new topics.

#26 06-23-2017 09:16:57

Gboyega
Member
Registered: 04-02-2010
Posts: 25

Re: Internal order e-mails not arriving

I am currently  not receiving order confirmation. When i tried sending message directly from the admin menu, this is what i got.

System: Send Mail Message

There was an error sending the message you submitted. Please try again.


How do i resolve this problem

Offline

 

#27 06-23-2017 10:34:15

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19723
Website

Re: Internal order e-mails not arriving

Run your installer.php script.  No need to install/update anything, just run it up to the mail step and try new settings until one works.


Nick Hendler

Offline

 

#28 06-24-2017 13:52:58

Gboyega
Member
Registered: 04-02-2010
Posts: 25

Re: Internal order e-mails not arriving

I tried running the installer and this is the error message i got at the email configuration stage

An error was encountered while sending the mail message over the Mail connection. Error Information: authentication failure [SMTP: STARTTLS failed (code: 220, response: TLS go ahead)]

Offline

 

#29 06-26-2017 08:20:46

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19723
Website

Re: Internal order e-mails not arriving

Your mail server now requires authentication to connect in the way you want.  Try using sendmail as your mail choice, and if that doesn't work, contact your host for the right smtp connection parameters.


Nick Hendler

Offline

 

Board footer