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#1 08-05-2016 07:42:46

Graham
Member
Registered: 09-30-2004
Posts: 892
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Abandoned Carts

In v8, if a customer puts goods into their cart, starts the checkout process, but then abandons the cart before completing payment, there's a record of it in the Pending and Cancelled Orders list.

If they don't go to the checkout, however, there doesn't seem to be a simple way of seeing what they were interested in which means it's difficult to send them a follow up e-mail offering them a deal if they complete their purchase.

Will there be a way of doing this in v9?

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#2 08-08-2016 12:50:02

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19546
Website

Re: Abandoned Carts

We have a module for Listrak that tracks abandoned carts in V9 and sends customers emails, etc.  It's awesome, but expensive (not the module, Listrak fees are high).

I have programmed an abandoned cart email function that works well on early V9 betas which I would like to port to the final V9 and release in the fall, if there's interest.


Nick Hendler

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#3 08-09-2016 16:53:54

Iceit88
Member
From: Fairview, PA
Registered: 11-19-2003
Posts: 549
Website

Re: Abandoned Carts

Add me to the interested.


Bryan

Hat Trick Sports, LLC

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#4 08-10-2016 08:30:53

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19546
Website

Re: Abandoned Carts

10-4.  It's kind of neat that it can all be tracked that way.  As soon as someone has entered an email address anywhere in the system and has a cart we can potentially fire off reminder emails when we don't see recent orders.


Nick Hendler

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#5 08-10-2016 12:06:52

meshugy
Member
Registered: 12-18-2004
Posts: 349

Re: Abandoned Carts

You can also count me in for this...

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#6 08-11-2016 07:34:08

Graham
Member
Registered: 09-30-2004
Posts: 892
Website

Re: Abandoned Carts

I'm definitely interested.

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#7 01-19-2017 15:50:34

juanstg
Member
From: Evansville, IN
Registered: 02-26-2010
Posts: 73

Re: Abandoned Carts

I know it's a bit old, but I would be interested.  I currently use ShipWorks with v8 and it has a Pending Order filter.  Periodically I send emails from that, but I do it manually cause sometimes abandon carts turned into orders just with a different order number than original.



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#8 03-10-2017 06:15:04

sdn
Member
From: UK
Registered: 05-29-2007
Posts: 834

Re: Abandoned Carts

Is there any progress on this?

I see no way to send prompt emails for abandoned carts on K9 like we could in CCP8 BOM or am I missing a link? I see no Order Incomplete email in the Mail Messages list so I guess not.

Quite often people just did not realise they had not completed the order process especially when checking out with PayPal Express.


Simon

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#9 03-10-2017 11:29:00

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19546
Website

Re: Abandoned Carts

This functionality is being added into K9 in a future update.  Currently update 9.0.2 is finished and pending release.  The functionality you're looking for should be in update 9.0.3.


Nick Hendler

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