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I have at least one customer a day who's browser auto fills the credit card info. At least I assume that's what's happening. The encrypted hash that comes through for the CVV2 Code is the exact same at the Card Number. I opt to ignore it and try processing the order without the CVV2 Code. Sometimes it works, sometimes not. Result is I lose a sales opportunity every couple of days because when I followup to the customer (a new one), they gets nervous and think I'm trying to do something sketchy.
Your thoughts on how to deal with this situation?
Thanks.
Last edited by CrownRoyal (12-04-2015 07:22:07)
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This does sound like an autofill issue. Both fields are password fields and the autofill must be trying to place the card number in each. I'll look to see if there are any newer formfield tags that address this in HTML5.
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Just poking around, this issue was brought up earlier: https://forum.kryptronic.com/viewtopic.php?id=32149 and here https://forum.kryptronic.com/viewtopic.php?id=31355
Next question is, how do I disable the CVN field?
Last edited by CrownRoyal (12-09-2015 11:42:15)
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You can remove the field definition for it from the form content section of the gateway you're using. In most cases, removing it will not cause a problem. It's not a good idea to remove the card security code feature, though. You may be subject to higher processing fees, or may not be able to process through your chosen gateway at all.
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We only use PayPal. Given the fact that the browser is sending some CVN info as 16 digit credit card info due to customer assuming autofill is doing its job, I would assume that eliminating the CVN might actually allow more of the failed attempts to be successful. I had just yesterday a customer who tried 11 times to put through their credit card info. It was only after determining his browser was autofilling the credit card number in the CVN field that the order became successful.
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