Kryptronic Software Support Forum

Ex: Customer placed an order, to ship by courier. But they only provided a PO Box. So an email had to be manually sent to the customer to provide physical address. Customer did not reply to our email, rather, they went to their store account and updated their address information, assuming the delivery info would change on the PO. The software does not do that do to the nature of com_orders and ecom_orderitems.

So I had to call the customer (in another country), who then told me what they did. They assumed the address would update on the order.

Not sure how this can be handled. Because I think its important to maintain accounting integrity of original orders. Yet at the same time, this couriered order is delayed due to miscommunication.

Maybe either a filter on the checkout page that can check for 'pobox' or 'po box' or 'box' in the add1 and add2 fields while at the same time a courier shipping option is chosen.

Or, a feature where a customer and seller can communicate about a particular order, obtain updates, etc. (preferred). Though I think the latter will appear in v9.