Kryptronic Software Support Forum

You are viewing this forum as a guest. Login to an existing account, or create a new account, to reply to topics and to create new topics.

#1 04-21-2015 16:50:02

Belaird
Member
From: Reading, PA
Registered: 06-29-2007
Posts: 66

Checkout Error for Credit card

Trying to checkout with Credit using Paypal Advanced method

Enter all information for CC and click submit:

return error I get is
You did not complete all of the required fields before submitting information. Please try again.

It clears the CC year field when it returns with the error, if that helps

Running CCP 8.0.9 with PHP 5.4

Not sure where the problem is.


Natural Horse Magazine
wwwnaturalhorse.com

Offline

 

#2 04-24-2015 07:13:50

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19124
Website

Re: Checkout Error for Credit card

It only clears the year field?  I'm assuming you made no modifications to the form content section?  Is your address and contact information completed properly?


Nick Hendler

Offline

 

#3 04-24-2015 08:13:33

Belaird
Member
From: Reading, PA
Registered: 06-29-2007
Posts: 66

Re: Checkout Error for Credit card

I get the error that not all fields are complete, and it clears the credit card expire year field.
I've made no changes to any of the forms.
I am using PayPal (Payflow Pro) so they can directly enter their CC info.


Natural Horse Magazine
wwwnaturalhorse.com

Offline

 

#4 04-27-2015 07:23:35

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19124
Website

Re: Checkout Error for Credit card

That gateway uses separate month and year fields, correct?  Is the month showing up correctly?


Nick Hendler

Offline

 

#5 04-27-2015 16:54:14

Belaird
Member
From: Reading, PA
Registered: 06-29-2007
Posts: 66

Re: Checkout Error for Credit card

Yes it does.  The month and other fields return/repopulate correctly, just not the year when the error message appears.


Natural Horse Magazine
wwwnaturalhorse.com

Offline

 

#6 04-28-2015 21:47:37

Belaird
Member
From: Reading, PA
Registered: 06-29-2007
Posts: 66

Re: Checkout Error for Credit card

Found the problem.  They didn't put all the Paypal Pro account info in on the backend .  Though it's a misleading message for the customer.


Natural Horse Magazine
wwwnaturalhorse.com

Offline

 

#7 04-29-2015 06:22:53

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19124
Website

Re: Checkout Error for Credit card

Glad you figured it out.  Just realized you're in Reading.  Howdy neighbor.


Nick Hendler

Offline

 

#8 04-29-2015 12:18:35

Belaird
Member
From: Reading, PA
Registered: 06-29-2007
Posts: 66

Re: Checkout Error for Credit card

Howdy.  Being a neighbor of sorts was one reason I choose CCP over  others.


Natural Horse Magazine
wwwnaturalhorse.com

Offline

 

#9 08-30-2018 10:45:41

polarize
Member
Registered: 11-15-2004
Posts: 227

Re: Checkout Error for Credit card

I am having this issue as well while trying to set up PayPal Payflow in CCP8 (Version 8.0.9).  PayPal integration team spent several hours trying help us figure it out but the documentation didn't help him much.  Each time we try a test order it comes back with the message "You did not complete all of the required fields before submitting information. Please try again." The only field we see that is changed is the "year" drop-down selection clears out each time.  The integration tech says the request isn't hitting their servers.  We followed the integration setup although the tech wondered if we were missing something since the documentation shows "Payflow Link" and what we are attempting to setup is "Payflow Pro" which he states is completely different.

These are the steps we've taken....

Security Tab:
1. Transaction Key/Password
2. Gateway User/Store ID

Form Display Code:

// +--
// | Enter your PayFlow Pro partner and vendor name sbelow.
// +--

$vendor  = 'XXXXXXX';   <<<<We entered manager.paypal.com main login Username <<<<<
$partner = 'PayPal';

// +--
// | Edit the credit cards accepted using this method below.
// | If you do not wish to accept a particular card type,
// | remove it from the array.
// +--

$accepted_cards = array('Visa'       => 'Visa',
                        'MasterCard' => 'Mastercard',
                        'Amex'       => 'American Express',
                        'Discover'   => 'Discover');

^^^^^ We removed JCM and Diners Club ^^^^^^^

Nothing else was changed in the Form Display Code Tab

The tech also checked our server PHP version which is 5.4.45

In digging further he was looking at a return URL that was on page 139 in the documentation but was confused about what we need to use in the place of {APP} contained in the URL or if it had anything to do with the problem.  Can you advise what else we should be looking at to resolve this issue?

Thanks smile


ClickCartPro Groupie! smile


Previous Versions:
ClickCartPro 7
ClickCartPro 6
ClickCartPro 5.1

Offline

 

#10 08-31-2018 07:13:45

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19124
Website

Re: Checkout Error for Credit card

"The integration tech says the request isn't hitting their servers."

Is the server your site is running on capable of communicating using TLS.1.1 or TLS1.2?  The request never hitting their server would indicate a connection issue, like your server is trying to send the request using TLS1.0 (which PayPal has recently disabled).

FYI, as you're moving your site to Kryptronic Managed Hosting this coming week, it will be a non-issue once you're here.


Nick Hendler

Offline

 

#11 09-30-2018 01:13:52

polarize
Member
Registered: 11-15-2004
Posts: 227

Re: Checkout Error for Credit card

We are moved to Kryptronic Hosting - thatís the good news smile
Unfortunately we are still having the same issue as before when setting up Payflow with PayPal tech support. When they attempt to place their test order it returns an error that not all required fields are filled out and we are noticing that the Year field is blank even though it had been selected. Can you advise what we can look at or what PayPal needs to review to get this working?

Thanks smile


ClickCartPro Groupie! smile


Previous Versions:
ClickCartPro 7
ClickCartPro 6
ClickCartPro 5.1

Offline

 

#12 10-01-2018 07:22:04

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19124
Website

Re: Checkout Error for Credit card

Please open a ticket with the custom shop on this:

https://kryptronic.com/Form/TECHTICKET

We're going to have to look at this, as it may be a misconfiguration.


Nick Hendler

Offline

 

#13 10-01-2018 09:51:21

polarize
Member
Registered: 11-15-2004
Posts: 227

Re: Checkout Error for Credit card

Hello Nick,

Thanks for looking into this!  I submitted a ticket.


ClickCartPro Groupie! smile


Previous Versions:
ClickCartPro 7
ClickCartPro 6
ClickCartPro 5.1

Offline

 

#14 10-03-2018 07:11:17

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19124
Website

Re: Checkout Error for Credit card

Resolved: Bad password entered.


Nick Hendler

Offline

 

Board footer