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Hi. I sent out an email to one of my subscription lists and I received 15 copies of it in my inbox, and they were all addressed to my email. I only have the one admin account and so I was wondering why I got so many copies of the email?
TIA
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Check your settings under System > Component > Settings > Mail Settings. Also, be sure your mail server is set up to send mail off-server. If it's not, you might be getting copies of mail which cannot be sent.
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There is only one real setting in the System > Component > Settings > Mail Settings screen and it is set to my email address. The other two items in there are the opt-out messages. My email server is indeed set to send mail off-server. The other 1800 or so people in my subscription list are receiving the emails. It's just that I am receiving 15 copies immediately after I send a message to the subscribers.
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Yes, except for the X-Received header entry. The ID changes in that entry. They all have the same external time-stamp also. 16 copies of the email.
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I've just checked the code. Forgive me as that's something I wrote and forgot about nearly 7 years ago. It's remained pretty much untouched since v6. On some mail setups you, as the sender, will get a copy of each batch message that goes out. You're getting 1 message now for every 100 addresses being sent to on the list.
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So how can I make it stop?
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The messages need to be addressed to someone so it can't be stopped. The way they're batched is the message is sent to you and 100 recipients are BCC'ed on it. Really you should be using an outside service to send these types of messages. The mail list functionality in our software is deprecated and will be removed in a future version in lieu of integrations with constant contact, mail chimp and icontact.
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I'm glad I don't have all 15,000-plus customers subscribed. I agree. Remove handy functionality that we'll then have to go outside and pay for. Why be able to do it all from one interface. That's just silly.
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I have a similar problem using the PHP mail function. SMTP stopped working for some reason a few days ago. I received about 15 copies of the sent email, but on top of that each email had in the TO field the email address of all the customers it was sent to i.e. they weren't BCC'ed. Customers also received emails with other customers' addresses showing. Any idea what's wrong?
Thank you.
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tmfrs: You're likely using PHP mail() as your mail option, which on some servers does not support BCC. Run your software installer and change your mail option to sendmail or SMTP. You shouldn't update your software when running the installer, unless you want to, and after you've made the mail change, you can close the installer out (no need to finish beyond that point).
all: Mail list functionality is not present in V9 in the same capacity as in previous versions. V9 has the ability to maintain your list, export it to CSV, and even sync it with outside services which send mail, but does not have the ability to send bulk mail itself.
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