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#1 07-21-2014 10:27:23
- mickelb
- Member
- Registered: 08-07-2011
- Posts: 127
Dropshipper Email - No item or customer details
I'm just trying to get this working for the first time. A Shipper mail mesage is sent but it only contains a title bar "Items" and the Company Registration Details.
The mail message Text is :-
<?php
$site_name = $this->globals('core_settings.core.site_name');
$this->globals('ecom.mail_msgtype','SHIPPER');
?>
An online order was just processed on <?php print $site_name; ?> web site. Below is the information for the order.
<?php $this->include_file('ecom','ordersummarytxt.php'); ?>
XHTML is :-
<?php
$site_name = $this->globals('core_settings.core.site_name');
$this->globals('ecom.mail_msgtype','SHIPPER');
?>
<p>An online order was just processed on the <?php print $site_name; ?> web site. Below is the information for the order.</p>
<?php $this->include_file('ecom','ordersummaryxhtml.php'); ?>
Do I need to set up anything else that isn't mentioned in the Manual?
Thanks
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#3 07-22-2014 09:46:28
- mickelb
- Member
- Registered: 08-07-2011
- Posts: 127
Re: Dropshipper Email - No item or customer details
But the shipper needs to know what items are to be shipped and to where! Or else have a crystal ball....................
In this case there is nothing, as I said, other than a tiltle "Items" and the Company Registration Details.
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#4 07-23-2014 07:55:23
Re: Dropshipper Email - No item or customer details
The shipper email is not supposed to contain billing info, or items the shipper is not shipping.
This means the shipper email only contains shipping addresses and the items the shipper is supposed to ship. We figured giving them only what they needed item-wise, and no billing info for your customers, was better than a crystal ball 
Nick Hendler
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#5 07-23-2014 08:17:15
- mickelb
- Member
- Registered: 08-07-2011
- Posts: 127
Re: Dropshipper Email - No item or customer details
I understand that. We seem to be at cross purposes here.
The email that is being sent to the dropshipper for this item doesn't contain the item details or delivery address. It is missing. That is the problem.
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#6 07-24-2014 08:52:41
Re: Dropshipper Email - No item or customer details
Those includes look correct. You're saying the shipper email contains no items. That means something is broken somewhere. Did you make any modifications to the ECOM_Order class, any of the files in {private}/apps/ecom/ECOM_Order/ext or any of the order summary includes in {private}/apps/ecom/ECOM/includes?
Nick Hendler
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#7 07-24-2014 09:18:41
- mickelb
- Member
- Registered: 08-07-2011
- Posts: 127
Re: Dropshipper Email - No item or customer details
We have modified the 0100_discount,ph in apps/ECOM_Order/ext as per your guidance to set value to zero after first use.
In apps/ecom/ECOM/Includes we have rem'd out the section of Company details in officeordersummary.php as the office don't need the info and can keep rthe summary to a single page.
No change to ECOM_Order class.
Which files control the content of the shipper email? I'll take a more detailed look at these.
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#8 07-25-2014 09:59:26
Re: Dropshipper Email - No item or customer details
The files would be the mailshipper file in {private}/apps/ecom/ECOM_Order/ext and the file {private}/apps/ecom/ECOM/includes/ordersummaryxhtml.php. Try deleting your discount file temporarily to see if that affects the shipper email.
Nick Hendler
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#9 07-28-2014 03:32:11
- mickelb
- Member
- Registered: 08-07-2011
- Posts: 127
Re: Dropshipper Email - No item or customer details
Deleting the discount file has no effect. Still no item or billing address details in the dropshipper email. Customer and Internal emails contain all relevant details so it is just the shipper email at fault.
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