Kryptronic Software Support Forum

mixer25 · 07-16-2014 10:51:11

On a site I run the image pop up just stopped working? been working fine for months, nothing changed and settings the same?

"the Click the thumbnail to change view.
Hover over the large image to zoom.
Click the large image for a popup."

Could this be PHP update cause?

Thanks

webmaster · 07-16-2014 11:15:25

No, more likely a browser update on your end. Or a browser issue. What is the URL and browser you're using? If you're using IE, is it in any compatibility mode?

mixer25 · 07-16-2014 11:26:25

Nah, my other ones work fine still? thats what I don't get.

Using Chrome or Firefox and doesn't work now.

Last edited by mixer25 (07-17-2014 12:20:07)

Graham · 07-16-2014 12:55:24

I've just tried your site and got popups on some items, but others, eg the Adjustable Height Perching Stools went to a full page display of a dark screen with the image in the centre instead.

Was this supposed to happen?

mixer25 · 07-16-2014 15:06:18

On every picture say of 6 items, it is meant to pop up on the screen and display it, also the roll over facility zoom doesn't work...

using chrome and firefox, almost like something changed.. however my other CCP8 site works fine still?

mixer25 · 07-17-2014 11:21:20

The banner stopped too?

This doesn't make sense as all my other 3 sites work fine are all on php 5.3 and nothing has changed?

any ideas?

zanart · 07-17-2014 11:48:11

you need to look at the two javascript errors

Code:

TypeError: jQuery(...).prop is not a function
     

jQuery('a[rel=\'external\']').prop('target', '_blank');

common.js (line 57)
TypeError: jQuery(...).prop is not a function
     

jQuery('a[rel=\'external\']').prop('target', '_blank');

they are must likely preventing the rest of the script from working

mixer25 · 07-17-2014 11:53:35

Ok thanks, but why would this have changed when nothing has changed on the site for past few months and worked fine?

zanart · 07-17-2014 12:00:07

Whats this yoshki stuff on your site??
some kind of brand management.

mixer25 · 07-17-2014 12:02:19

Cool

Got it!

Yoshi was a branding thing, this has caused the problem!

Thanks!

Last edited by mixer25 (07-17-2014 12:10:58)

sealette · 11-09-2014 18:54:55

I'm all of the sudden experiencing the same problem one of my sites - how did you fix it?

webmaster · 11-10-2014 09:25:52

They removed a Yoshi (not stock) script that was running. You probably have a different issue. What is your URL?

sealette · 11-10-2014 11:40:25

The particular site that is having an issue is :

wwweloisespastries.com

thank you for the help!

mixer25 · 11-10-2014 18:34:21

Hi I believe it was a java script update which threw it out, I updated... try chrome or firefox and see if same issue?

webmaster · 11-11-2014 08:33:58

Looks like you're missing part of your CCP install:

"NetworkError: 404 Not Found - http://www.eloisespastries.com/media/fa … .css"
"NetworkError: 404 Not Found - http://www.eloisespastries.com/media/fa … n.js"
"NetworkError: 404 Not Found - http://www.eloisespastries.com/media/fa … .css"

sealette · 11-11-2014 10:29:27

So I checked the database and it had said that it was all up to date. However, I went to do a reinstall, and on the "13th step I got this :
An error was encountered while performing the database load task requested. Error Information: The MySQL extension encountered a problem submitting an SQL statement. MySQL reported the error as: Duplicate entry 'USPS-INT-First-Class Mail International Large Enve' for key 1"

Since I can't complete the update the site is fully down, and the server keeps crashing when I try again. So how do I correct the error so that it can install correctly?

webmaster · 11-11-2014 11:38:26

Read this: https://central.kryptronic.com/public/n … 2014A.html
You missed this (at the very least): https://central.kryptronic.com/public/n … A-PRE.html

Kryptronic Software Support Forum

#1 07-16-2014 10:51:11

Popup images just stopped working?

#2 07-16-2014 11:15:25

Re: Popup images just stopped working?

#3 07-16-2014 11:26:25

Re: Popup images just stopped working?

#4 07-16-2014 12:55:24

Re: Popup images just stopped working?

#5 07-16-2014 15:06:18

Re: Popup images just stopped working?

#6 07-17-2014 11:21:20

Re: Popup images just stopped working?

#7 07-17-2014 11:48:11

Re: Popup images just stopped working?

Code:

#8 07-17-2014 11:53:35

Re: Popup images just stopped working?

#9 07-17-2014 12:00:07

Re: Popup images just stopped working?

#10 07-17-2014 12:02:19

Re: Popup images just stopped working?

#11 11-09-2014 18:54:55

Re: Popup images just stopped working?

#12 11-10-2014 09:25:52

Re: Popup images just stopped working?

#13 11-10-2014 11:40:25

Re: Popup images just stopped working?

#14 11-10-2014 18:34:21

Re: Popup images just stopped working?

#15 11-11-2014 08:33:58

Re: Popup images just stopped working?

#16 11-11-2014 10:29:27

Re: Popup images just stopped working?

#17 11-11-2014 11:38:26

Re: Popup images just stopped working?

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