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#1 02-18-2014 08:13:29

mickelb
Member
Registered: 08-07-2011
Posts: 127

Barclays ePDQ Payment Gateway Response Codes

Another query with the updated Barclays ePDQ. Now that we have been running live for a few weeks we can see that we don't get  'Authorisation declined'  returned for the order status (or anywhere on the order record).

Barclays show it as 2-Authorisation declined - should we add 2 to the Response Codes list? The info note for Response Codes says "All codes entered here should be valid codes that represent an accepted transaction. Do not include failed transaction response codes here.", so perhaps not. If not, how do we get Authorisation declined,or indeed any other payment failure, returned to the order record?

Following on from the above, we have had two orders with the authorisation declined and while they are listed as Pending orders in the Management Interface no internal confirmation emails were received.

Thanks.

Last edited by mickelb (02-18-2014 08:20:46)

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#2 02-18-2014 09:12:27

webmaster
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From: York, PA
Registered: 04-20-2001
Posts: 19798
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Re: Barclays ePDQ Payment Gateway Response Codes

You should only have valid codes in there, so I would leave the '2' code out.  Leaving it out lets the order remain pending, which is correct, as it hasn't been processed by ePDQ.


Nick Hendler

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#3 02-18-2014 10:42:52

mickelb
Member
Registered: 08-07-2011
Posts: 127

Re: Barclays ePDQ Payment Gateway Response Codes

So is there no way to get the actual payment status shown in the order record and get post order updates from Barclays? In our previous ecommerce package using Barclays ePDQ we got this.

Also, why are we not getting Internal (admin)  emails to alert that he order has been placed - at least then it triggers a look at the orders in the back end and  on Barclays.

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#4 02-19-2014 08:42:00

webmaster
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From: York, PA
Registered: 04-20-2001
Posts: 19798
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Re: Barclays ePDQ Payment Gateway Response Codes

You should only have VALID payment statuses listed.  Any payment statuses you have listed will be counted as valid and if seen the order will be processed.


Nick Hendler

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#5 02-21-2014 04:08:32

mickelb
Member
Registered: 08-07-2011
Posts: 127

Re: Barclays ePDQ Payment Gateway Response Codes

I guess we are each looking at this from different perspectives.

I'm looking at it from the Office Admin (Internal) viewpoint.  When a payment has failed the order status correctly goes to Pending payment. But when the ePDQ actual status is 2-Authorisation declined there is no email sent to the Office (Internal) and I assume none sent to the customer? Therefore there is no immediate prompt that the order needs attention.

When Admin eventually go into the management interface and check orders pending they then see an unexpected order where all they can see is that Payment is Pending and,in this case, the ePDQ payment was used. They then have to log in to their Barclays ePDQ back end to see why it is Pending.

In the ecommerce packageand epdq gateway we were using previously the order was set to Pending Payment but we also got the Authorisation declined message returned in the order status history and Admin got an order email. This is the better process for Admin.

Is there any way to achieve this in ClickCart?

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#6 02-21-2014 10:05:56

webmaster
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From: York, PA
Registered: 04-20-2001
Posts: 19798
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Re: Barclays ePDQ Payment Gateway Response Codes

Check with ePDQ to see if there's a setting you can turn on to send that decline email.  If not, open a job with the custom shop - we can program checkout to email you any time a card fails payment.  That way you have record without going into ePDQ or the CCP backend.


Nick Hendler

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