Kryptronic Software Support Forum

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Cookies are set properly in the config.  I've been testing today.  Here's whats happening with or without Ajax checkout on.

I get to the checkout form and a pending order has been created in the admin.  I add incorrect credit card info, press process order, an error message comes back to the check out form and a NEW pending order has been created in the admin.  If I correct the credit card info and press process order, the second pending order moves to precessing as it should.

The first pending order should be the one to get updated all the way through.  Any suggestions as to what could be causing this? 

Mahalo!
M

Every time an order fails processing a new order should be created, and is being created.  That is normal.  Online processors do not like attempting to process the same order number twice, regardless of whether or not it was successful or failed previously.  Sounds like everything is working as it should and your customers are just having trouble entering their correct payment info.

This file has not been edited.  /apps/ECOM/ECOM_checkout/ECOM_checkout.php

zanart wrote:

I would reinstall an unedited version of:
/apps/ECOM/ecom_order/ext/0000_status.php
/apps/ECOM/ECOM/includes/orderlist.php

These 2 files do not exist in my install?

I have /apps/ECOM/ECOM/includes/prodlist.php or /apps/ECOM/ECOM/includes/ordersummary.php

Nothing even close to this one.  /apps/ECOM/ecom_order/ext/0000_status.php

The duplicate pending order thing is happening without ajax updates on too!

I read through this:
https://forum.kryptronic.com/viewtopic.php?id=17782

Seems like there's been some kind of pending order issue since CCP5.  I have to agree with some of those folks replies.  Who's got the time to sift through a bunch of non-orders not knowing whats what?  Couldn't they have their own status like Cart?  Why do they generate a real order number, instead of something like prefix PND?  I have been spending a huge amount of time trying to figure out what's really going on with all these pending orders.  My other 10+ clients using CCP stores all use payment gateways and aren't looking for pending orders as real orders, so I haven't had to deal with this before.  My clients are upset with me, as they contacted customers thinking the pending payment status was a contact customer order, only to be embarrassed by the customers saying, "I never sent that order".   

Now that I got that out...

I understand the line of thinking is that an order becomes an order when you collect the money.  I recommended this store to my clients mainly because of the Offline Credit Card and Contact Customer payment options.  They have 4 physical gallery locations where the artwork is displayed.  Payment for a piece that sells online is processed by the gallery that the piece resides in.  Hence, the offline credit card.  Brilliant! 

They are in the business of selling artwork and many of their pieces are quite expensive.  The contact customer option is key for those who do not want to put their credit card in for an online order that is thousands of dollars.  I feel that if contact customer and

Nick,

How about a different prefix and/or status for abandoned carts and duplicates?  As a work-around, I was planning on looking into this.  I need to do something for my client right now to help them sift through pending orders.

Any suggestions?

Mahalo!
Michele

All pending orders have a 'status' = 'P'.  That's how you identify them.

I think you should look into installing the Batch Order Management module.  It allows you to easily view all the open orders and follow up on pending ones.  It will let you add new order statuses as well.