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#1 10-23-2013 17:28:39

Dart_Frogger
Member
Registered: 11-25-2009
Posts: 72

2+ years of work down the drain?

http://imperialexotics.com/index.php

some kind of error message, site is unreachable through ADMIN interface.  Strong feeling I'm hosed here.....

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#2 10-23-2013 20:17:52

dh783
Moderator
From: Avondale, Arizona
Registered: 04-06-2005
Posts: 6233
Website

Re: 2+ years of work down the drain?

What version of Ccp are you currently running? What version of php is the server running?

John

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#3 10-24-2013 01:50:03

Dart_Frogger
Member
Registered: 11-25-2009
Posts: 72

Re: 2+ years of work down the drain?

dh783 wrote:

What version of Ccp are you currently running? What version of php is the server running?

John

7.1.1

php version 3.5.8.2 perhaps... at least that is what is in the control panel info.

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#4 10-24-2013 07:00:04

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19124
Website

Re: 2+ years of work down the drain?

You're server is running PHP 5.3+ and you're running CCP below version 7.1.2.  Please update your software according to these instructions: https://kryptronic.com/cms-xmodnewsrss_ … 2012A.html


Nick Hendler

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#5 10-25-2013 00:46:43

Dart_Frogger
Member
Registered: 11-25-2009
Posts: 72

Re: 2+ years of work down the drain?

webmaster wrote:

You're server is running PHP 5.3+ and you're running CCP below version 7.1.2.  Please update your software according to these instructions: https://kryptronic.com/cms-xmodnewsrss_ … 2012A.html

don't I need to be able to access the admin panel?

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#6 10-25-2013 08:51:21

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19124
Website

Re: 2+ years of work down the drain?

No.  Any SQL commands you might need to run can be run from a tool like PHPMyAdmin.  You need to use the installer.php script to run the update.


Nick Hendler

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#7 10-29-2013 22:02:01

Dart_Frogger
Member
Registered: 11-25-2009
Posts: 72

Re: 2+ years of work down the drain?

Soooo......  will this walk me through it step by step CLEARLY? so far my experience with this app is that instructions are vague at best, and require the forum for a bail out.  I recall this being a real hassle to setup in the first place, and I've never run an upgrade.

I'm still trying to decide if I should do this now, or just get the 8 upgrade. My big concern is that the solution for my issue is to upgrade something that had been running fine, and not fixing what I have. I'm already a bit worried as I am currently at 4 years and hundreds of man hours and nothing to show for it, at least at the moment.

Big fear....... What happens next time?  What if I'm on the most current version and something like this happens again?

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#8 10-30-2013 08:36:16

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19124
Website

Re: 2+ years of work down the drain?

Step by step instructions can be found here:

https://kryptronic.com/cms-xmodnewsrss_ … 2012A.html

If they're too much for you to follow, we can do the update for you through our custom shop.  Submit a quote request here:

https://kryptronic.com/cms-dynform/SUPPQUOTE.html


Nick Hendler

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#9 11-20-2013 21:33:55

Dart_Frogger
Member
Registered: 11-25-2009
Posts: 72

Re: 2+ years of work down the drain?

will this update be required before I purchase and install version 8?

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#10 11-21-2013 08:56:49

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19124
Website

Re: 2+ years of work down the drain?

No, you can upgrade to v8 without updating v6/v7 if you want.


Nick Hendler

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#11 11-23-2013 19:19:59

Dart_Frogger
Member
Registered: 11-25-2009
Posts: 72

Re: 2+ years of work down the drain?

Okay, so I went to the purchase page, and it requires me to enter my license number, but I don't have it. I'm unable to get it from the management interface, and the email is long since gone.

Do I have any options at all?

Also, does 8 work with all the skins from prior versions? I bought one that I really liked, I'd hate to lose it.

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#12 11-25-2013 10:20:38

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19124
Website

Re: 2+ years of work down the drain?

You can look in the private config.php file.  The license key will be in there.  If you don't have that, contact the custom shop and we can dig it up for you.  Just email him the email address you used to purchase the software and the domain it was installed on.

Concerning the skins, there is a way to manually import a v7 skin:

https://central.kryptronic.com/public/n … ANGES.html


Nick Hendler

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#13 11-26-2013 01:28:33

Dart_Frogger
Member
Registered: 11-25-2009
Posts: 72

Re: 2+ years of work down the drain?

cool, thanks.

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#14 12-04-2013 20:57:35

Dart_Frogger
Member
Registered: 11-25-2009
Posts: 72

Re: 2+ years of work down the drain?

Ok, so I ordered support today, paid my 75.00 and got back an email directing me to the installation instructions that I was given in this thread:


Hi,

If you look at kryptronic.com you'll see a bar on the lower right that says news
and RSS. 

https://kryptronic.com/eCommerce-News

There is a section for upgrading to 7.15.

Have fun.


Level 2 (Advanced) Support Desk
Kryptronic, Inc.


SERIOUSLY????

I'm getting a really bad feeling about this whole thing at this point.

Last edited by Dart_Frogger (12-04-2013 21:01:33)

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#15 12-05-2013 09:31:55

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19124
Website

Re: 2+ years of work down the drain?

You may not have replied to your ticket with your order number.  Let Jeff know you paid to have us do an update for you.  Thanks.


Nick Hendler

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#16 12-05-2013 14:12:29

Dart_Frogger
Member
Registered: 11-25-2009
Posts: 72

Re: 2+ years of work down the drain?

webmaster wrote:

You may not have replied to your ticket with your order number.  Let Jeff know you paid to have us do an update for you.  Thanks.

I clicked on the link for the 'submit your level 2 support ticket'  and filled out the form immediately and sent as soon as I got the email with the order number.  Had all my info in it.

I'll go back and re submit it then.

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#17 12-05-2013 15:38:58

Dart_Frogger
Member
Registered: 11-25-2009
Posts: 72

Re: 2+ years of work down the drain?

So it seems the reply to me was sent before they read they ticket notice.  I got a follow up notice this morning.

Ok, now comes the hard part...waiting.

fingers crossed.  If all goes well I'll have a functional site soon.

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#18 12-07-2013 21:32:30

Dart_Frogger
Member
Registered: 11-25-2009
Posts: 72

Re: 2+ years of work down the drain?

UGH.....

I have an admin panel that I can actually get to now.........

And no website. I kinda thought I'd see my website there after this was done. Any ideas what might have gone wrong?

I'm kind of wondering if this means I have to start building my site from scratch?

Last edited by Dart_Frogger (12-07-2013 21:34:18)

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#19 12-07-2013 21:43:32

dh783
Moderator
From: Avondale, Arizona
Registered: 04-06-2005
Posts: 6233
Website

Re: 2+ years of work down the drain?

You can't use an older skin with ccp8, without modifying it.

Jobn

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#20 12-07-2013 22:47:11

Dart_Frogger
Member
Registered: 11-25-2009
Posts: 72

Re: 2+ years of work down the drain?

dh783 wrote:

You can't use an older skin with ccp8, without modifying it.

Jobn

They upgrade my 7.11 to 7.15 so I should have a visible site showing.

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#21 12-08-2013 14:03:51

dh783
Moderator
From: Avondale, Arizona
Registered: 04-06-2005
Posts: 6233
Website

Re: 2+ years of work down the drain?

Then there are changes needed to your old ccp7 skin to make it able to work with php 5.3x or higher.

John

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#22 12-08-2013 21:18:14

Dart_Frogger
Member
Registered: 11-25-2009
Posts: 72

Re: 2+ years of work down the drain?

dh783 wrote:

Then there are changes needed to your old ccp7 skin to make it able to work with php 5.3x or higher.

John

it was running on it before just fine with php 5.3x, so I can't see how the skin is at issue now, unless it is the 7.15 update which changed something that is causing the issue.

I'll send a mail to the author of the Zipskin and see if he's got any suggestions, but at this point, I'm at a loss.

Last edited by Dart_Frogger (12-08-2013 21:43:03)

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#23 12-09-2013 09:37:00

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19124
Website

Re: 2+ years of work down the drain?

Look at the third instruction here:

https://central.kryptronic.com/public/n … ANUAL.html


Nick Hendler

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#24 12-09-2013 18:25:41

Dart_Frogger
Member
Registered: 11-25-2009
Posts: 72

Re: 2+ years of work down the drain?

webmaster wrote:

Look at the third instruction here:

https://central.kryptronic.com/public/n … ANUAL.html

Thanks! that looks encouraging.........

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#25 12-09-2013 22:53:47

Dart_Frogger
Member
Registered: 11-25-2009
Posts: 72

Re: 2+ years of work down the drain?

Ok, that was a no go on the updating skins.

I pulled the skin.php file and all the references were already '$skinfunc->xnamespace()' as the provided link said to change.

I got a message back from Nigel at Zipskins asking for more info, but at the moment, I'm no closer to a website than I was before.

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