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#1 09-19-2012 21:30:31

Registered: 05-26-2011
Posts: 12

Trouble with setting up PayPal

I have a PayPal Pro account and accept credit card payments on my site.  My customers can choose "pay with credit card"  plus a few other options (purchase order, phone, etc) 

I recently realized that "pay using paypal account" was not an option, but should be.  I went to Store/Processing Gateways and made 'true'  "PayPal (Standard Method)"   Customers can now choose that payment option. 

BUT - where do I enter my PayPal account name so payment goes to me?  My customers are receiving an error that says:

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Error Message
We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at

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At this time, we are unable to process your request. Please return to your_username and try another option.

Is there any other setting I need to know about as well?

Thank you



#2 09-19-2012 22:45:35

From: Avondale, Arizona
Registered: 04-06-2005
Posts: 6233

Re: Trouble with setting up PayPal

The location where you activated the gateway is where you need to input your Paypal info, under the security tab where it asks for the "Gateway User/Store Id".




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