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#1 07-05-2012 13:47:54

davezx
Member
Registered: 02-03-2006
Posts: 40

Products disappearing from cart

The issue I'm having started when I changed the delivery method of some of my items. They were incorrectly listed to not be deliverable, like a service or a download.

I changed them to realtime carrier, and now I'm having issues with them staying in the cart.

If I have a few items in the cart, and I add one of these problem products, it will wipe out the cart until there's just that newly added item in the cart.

Here's a link to the site: http://www.bionutritioninc.com

and the products that seem to be having the issue are Caraway seed, Pure Green Coffee, Supe Konjac, and Black Berry Extract(These aren't the entirety of our products)

I've looked through the entries, and so far haven't seen a post with something just like this happening, but if I've missed it, someone please direct me to it.

Last edited by davezx (07-05-2012 13:54:17)

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#2 07-05-2012 14:41:46

jj1987
Member
From: Orlando, FL
Registered: 07-14-2008
Posts: 502
Website

Re: Products disappearing from cart

Do you have any products with spaces in the product ID?

Run this sql query and see what comes back
SELECT * FROM ecom_prod where id like '% %'



-James Garrett

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#3 07-05-2012 14:50:20

dh783
Member
From: Avondale, Arizona
Registered: 04-06-2005
Posts: 6233
Website

Re: Products disappearing from cart

You have a cookie problem, check what you have set for the secure cookie. I have seen two cookies set for your site the first when I hit the site is for .bionutritioninc.com the second is set for wwwbionutritionic.com.

John

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#4 07-05-2012 14:54:11

davezx
Member
Registered: 02-03-2006
Posts: 40

Re: Products disappearing from cart

jj1987 wrote:

Do you have any products with spaces in the product ID?

Run this sql query and see what comes back
SELECT * FROM ecom_prod where id like '% %'

Nothing came back

Last edited by davezx (07-05-2012 14:54:50)

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#5 07-05-2012 15:03:00

jj1987
Member
From: Orlando, FL
Registered: 07-14-2008
Posts: 502
Website

Re: Products disappearing from cart

davezx wrote:

jj1987 wrote:

Do you have any products with spaces in the product ID?

Run this sql query and see what comes back
SELECT * FROM ecom_prod where id like '% %'

Nothing came back

I think John nailed it in the post after mine, I didn't catch that.  Take his advice on this one.



-James Garrett

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#6 07-06-2012 15:31:54

davezx
Member
Registered: 02-03-2006
Posts: 40

Re: Products disappearing from cart

dh783 wrote:

You have a cookie problem, check what you have set for the secure cookie. I have seen two cookies set for your site the first when I hit the site is for .bionutritioninc.com the second is set for wwwbionutritionic.com.

John

This is what we have set in config.php

$config['core.cookie_domain_nonssl'] = '.bionutritioninc.com';
$config['core.cookie_path_nonssl'] = '';
$config['core.cookie_domain_ssl'] = '.bionutritioninc.com';
$config['core.cookie_path_ssl'] = '';

Last edited by davezx (07-06-2012 16:16:56)

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#7 07-06-2012 16:58:06

dh783
Member
From: Avondale, Arizona
Registered: 04-06-2005
Posts: 6233
Website

Re: Products disappearing from cart

What are your secure and non-secure urls?

John

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#8 07-09-2012 09:50:06

davezx
Member
Registered: 02-03-2006
Posts: 40

Re: Products disappearing from cart

They are both http://www.bionutritioninc.com.
We are using a secure form on the gateway, so we don't need a secure URL on our server

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#9 07-12-2012 12:17:48

salesdesk
Member
Registered: 07-03-2008
Posts: 147

Re: Products disappearing from cart

Can you give an example of a product that's not staying in the cart?  I tried 2 with no issues.

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#10 07-16-2012 09:47:46

davezx
Member
Registered: 02-03-2006
Posts: 40

Re: Products disappearing from cart

If you add any item and then try to add Pure Coffee Extract, Caraway Seed, Saffron Extract ,or Raspberry Ketone, they seem to not knock whatever was in the cart before them out.

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#11 07-16-2012 12:47:27

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: Products disappearing from cart

Haven't been able to make it fail here after several attempts with a couple of browsers.

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#12 07-23-2012 16:32:01

davezx
Member
Registered: 02-03-2006
Posts: 40

Re: Products disappearing from cart

Dave wrote:

Haven't been able to make it fail here after several attempts with a couple of browsers.

The way I've been seeing it happen most is if I try to have the item Caraway Seed and Saffron Extract in the cart at the same time. They seem to kick each other out

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#13 07-24-2012 06:22:37

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: Products disappearing from cart

Tried both of those and several other things, no problems at all.

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