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#1 04-19-2012 15:59:30

goski
Member
Registered: 09-27-2005
Posts: 115

Shopping Cart Abandonment

Is there a way to view the content of shopping carts that have been abandoned?  It appears that shopping cart data is not committed to the order database until the "review and pay" page is presented.  Is that correct?

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#2 04-19-2012 16:39:36

dh783
Member
From: Avondale, Arizona
Registered: 04-06-2005
Posts: 6233
Website

Re: Shopping Cart Abandonment

Shopping  cart information is only present as long as the customer doesn't delete the cart.
I have a mod that will display the containts of any cart that remains in the cart database either as a shopiping cart or wish list.

John

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#3 04-19-2012 17:37:55

goski
Member
Registered: 09-27-2005
Posts: 115

Re: Shopping Cart Abandonment

Would I be able to compare the cart data to the order data to see how many carts were abandoned?

It looks like your mod allows you to look at one cart at a time.  I'm more interested in getting the cart data into a spreadsheet or database so I can view all the abandoned carts. 

Also, we you guest only checkouts and do not use wish lists.

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#4 04-19-2012 19:52:18

dh783
Member
From: Avondale, Arizona
Registered: 04-06-2005
Posts: 6233
Website

Re: Shopping Cart Abandonment

With out making a much larger modification or custom script and new database tables, there is no way in ccp to see any trully abondand cart if the customer removes the cart or all items. Once a cart is deleted it is gone form the system there is no way of knowing what was in it or getting it back. Once a cart has become a actual sale it is removed for the cart array, so basically any cart still present in the array is or could be concered abondoned. The mod tires to display all infomation on carts in the database from a given time period, so wither you have one or two hundered in a selected time period it will make a list showing the cart(s)  informaton of cartid, customer id, date and time created , items in the cart, item options, inventory - inventory count (if a core base file has been modified to include inventory information into the cart item array), listing items per cart. The general item information is serialized in the cart database, the items information is there it's just not really readable in that state.
Keep in mind that a gerneral customer that places items in the cart will not generate or place there information to track if they haven't logged into or createed an account on the system, carts are tracked thru the cookies so if that information isn't present it can't be recalled to be displayed or saved. Wither a cart is viewed as a Cart or Wishlist is only a flage in the cart array directing which display it belongs too.

John

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#5 04-20-2012 11:11:29

cyberws
Member
From: Atlanta, GA
Registered: 02-05-2004
Posts: 756

Re: Shopping Cart Abandonment

Something CCP needs is the ability to email people they left items in their cart after say x hours or y days.  This could only be done for known persons is still something CCP should allow.  For example Tigerdirect does this if you add items to your cart and then leave.  Of course Tigerdirect can ONLY do this if you login and they know who you are but why not if you know the visitor?


Jeremy O

Production CCP .:. Version 6 w/QuickBuy and many in house hacks
Skills: PHP & Perl programming, Solaris & Linux server administration, Oracle OCP training and MySQL experience

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#6 04-20-2012 11:27:04

dh783
Member
From: Avondale, Arizona
Registered: 04-06-2005
Posts: 6233
Website

Re: Shopping Cart Abandonment

Well my mod does present a link that will let you do that thru the email a find system, it's not automatic andof course it does require that the customers information is there to do so other wise the link is not present.

John

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#7 04-20-2012 15:44:27

cyberws
Member
From: Atlanta, GA
Registered: 02-05-2004
Posts: 756

Re: Shopping Cart Abandonment

Well it should be automatic.  CCP should allowed someone to be contacted about items they left in the cart, assuming the information is known.  This could be configurable in the admin panel for those that don't want it on.


Jeremy O

Production CCP .:. Version 6 w/QuickBuy and many in house hacks
Skills: PHP & Perl programming, Solaris & Linux server administration, Oracle OCP training and MySQL experience

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#8 04-20-2012 20:28:52

Iceit88
Member
From: Fairview, PA
Registered: 11-19-2003
Posts: 549
Website

Re: Shopping Cart Abandonment

It is not automatic, but I set it up to do this using the Batch Order Management XMod.  All you have to do is enter the mod, and click which abandoned carts to send the emails too, and submit.  Of course the customer also has to make it to the checkout page where the order becomes "pending"


Bryan

Hat Trick Sports, LLC

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