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#1 02-12-2011 23:07:21

mdowning
Member
From: California
Registered: 11-05-2010
Posts: 725
Website

Item options not getting into cart.

I've never used item options before, not sure why but they don't apperar to be making it into the cart. No error messages, just no product in the cart at checkout. Any ideas why?


http://tuxedothemes.org/
Wordpress Themes for business, blogs and personal use.

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#2 02-13-2011 09:23:27

dh783
Moderator
From: Avondale, Arizona
Registered: 04-06-2005
Posts: 6233
Website

Re: Item options not getting into cart.

Check your item and or option Ids for spaces or invalid charectors.

John

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#3 02-13-2011 13:36:56

mdowning
Member
From: California
Registered: 11-05-2010
Posts: 725
Website

Re: Item options not getting into cart.

so the primary id can't have any spaces?


http://tuxedothemes.org/
Wordpress Themes for business, blogs and personal use.

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#4 02-13-2011 13:42:10

dh783
Moderator
From: Avondale, Arizona
Registered: 04-06-2005
Posts: 6233
Website

Re: Item options not getting into cart.

Correct.

John

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#5 02-13-2011 14:44:50

mdowning
Member
From: California
Registered: 11-05-2010
Posts: 725
Website

Re: Item options not getting into cart.

well I made the corrections but the shopping cart still doesn't like it. The option selection items don't make it into the cart even tho CCP says they did.

When I go to checkout it says in red letters at the top of the screen "Your shopping cart is currently empty. You will be able to check out after adding items to your shopping cart."

Last edited by mdowning (02-13-2011 14:46:29)


http://tuxedothemes.org/
Wordpress Themes for business, blogs and personal use.

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#6 02-14-2011 07:53:01

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: Item options not getting into cart.

A link to the product in question would help.

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#7 02-14-2011 10:40:50

mdowning
Member
From: California
Registered: 11-05-2010
Posts: 725
Website

Re: Item options not getting into cart.


http://tuxedothemes.org/
Wordpress Themes for business, blogs and personal use.

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#8 02-14-2011 10:47:40

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: Item options not getting into cart.

You have spaces in your product identifier. Identifiers for products, categories, options and option selection items, may not contain spaces or other special characters.

http://wiki.kryptronic.com/CCP7ProductO … dentifiers

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#9 02-14-2011 11:42:22

mdowning
Member
From: California
Registered: 11-05-2010
Posts: 725
Website

Re: Item options not getting into cart.

well I thought I had fixed that issue. Apparently not. OK got it. Thank you.


http://tuxedothemes.org/
Wordpress Themes for business, blogs and personal use.

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#10 07-02-2011 13:47:12

citapinc
Member
Registered: 08-16-2008
Posts: 61

Re: Item options not getting into cart.

I just got stuck with the same issue - ID's that had invalid characters in them.

What surprises me is that there is no error checking in the PHP code to prevent these special characters from being used or imported in.  There should be a warning message or error message displayed if a new record is created and/or imported that have any of these special characters in them.

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#11 03-21-2013 10:40:53

goski
Member
Registered: 09-27-2005
Posts: 115

Re: Item options not getting into cart.

I just enabled SEO in version 7.x.  It seems that the SEO does not like a forward slash.  I reviewed the list of characters to avoid when creating ids that Dave posted above and the forward slash is not included.  My id is "Logo_Tees_2_3/4_inch" and it worked fine until I turned on SEO.  It works fine if I turn SEO off.  So maybe the forward slash should be added to the list of characters to avoid.

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