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Bought the T-Hub xmod. Followed the instructions to a T.
I cannot export any of the orders from kryptronic to T-Hub. There are orders that need to be exported but for some reason nothing is exported. in the post order updates it shows that t-hub export has not been completed. This is very frustrating. There is a connection to the cart from T-Hub. I emailed them and here is the response:
<?xml version="1.0" encoding="UTF-8"?><REQUEST Version="2.8"><RequestID>0</RequestID><Command>GetOrders</Command><UserID>XXXXXXXXX</UserID><Password>XXXXXXXXX</Password><Status>All</Status><Provider>Custom Kryptronic</Provider><LimitOrderCount>25</LimitOrderCount><OrderStartNumber>0</OrderStartNumber><NumberOfDays>5</NumberOfDays><DownloadStartDate>12/30/2010 4:51:56 PM</DownloadStartDate><SecurityKey></SecurityKey><exclude-orders>999</exclude-orders></REQUEST>
<?xml version="1.0" encoding="ISO-8859-1"?>
<RESPONSE version="2.8">
<Envelope>
<Command>GetOrders</Command>
<StatusCode>0</StatusCode>
<StatusMessage>All Ok</StatusMessage>
<Provider>Custom - Kryptronic</Provider>
</Envelope>
<Orders></Orders>
</RESPONSE>
Why is there a status code of 0 and status is "All Ok" there are orders there and none of them want to export. Is there a problem with the T-Hub XMOD???????
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I am not the first one to have this issue... there does not seem to be any answers in the forums. i have been searching for days. Please help if you can.
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I have left messages and email customer support. I need help and fast....
Here is the message i just received from atandra after sending them all the info + debug:
Please report this to Kryptronic support. Orders are not being sent from their system. May be they need to reset the download status
You can test from http://support.atandra.com/thubtest.html entering your url and request XML below
http://aresarmor.com/install/index.php? … p;app=ecom
<?xml version="1.0" encoding="UTF-8"?><REQUEST Version="2.8"><RequestID>0</RequestID><Command>GetOrders</Command><UserID>XXXXXXXXXX</UserID><Password>XXXXXXXXXX</Password><Status>All</Status><Provider>Custom Kryptronic</Provider><LimitOrderCount>25</LimitOrderCount><OrderStartNumber>201101044</OrderStartNumber><NumberOfDays>5</NumberOfDays><DownloadStartDate>12/31/2010 11:29:40 AM</DownloadStartDate><SecurityKey></SecurityKey><exclude-orders>999</exclude-orders></REQUEST>
<?xml version="1.0" encoding="ISO-8859-1"?>
<RESPONSE version="2.8">
<Envelope>
<Command>GetOrders</Command>
<StatusCode>0</StatusCode>
<StatusMessage>All Ok</StatusMessage>
<Provider>Custom - Kryptronic</Provider>
</Envelope>
<Orders></Orders>
</RESPONSE>
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