Kryptronic Software Support Forum

OutcastGirls · 08-07-2010 01:08:06

I purchased a new zipskin from Kryptronic and when I installed it the Featured Items were gone. The entire home page is empty because the Feautured Items are missing. Can anyone tell me how to fix this? Thank you!

wwwoutcastgirls.com

P.S. This is Zipskin008

zanart · 08-07-2010 02:46:55

You have to recreate the splash.php in the new skin.
Go here: Location: System Dashboard > Store > Content > Webpages and copy the code from the splash.php

Then paste it here: Location: System Dashboard > System > Displays > Display Skins, click update on the new skin and scroll down to the splash.php

Rob

OutcastGirls · 08-07-2010 06:28:24

Hi Zanart (Rob),

This didn't work.

This is the actual splash code that I now have in place. Any suggestions?:

<?php

$app = 'ecom';
$eol = $this->globals('core.eol');
$link_contact = $this->link_namespace($app,'contact',array());
$link_cfform = $this->link_namespace($app,'dynform',array('ref' => 'feedback'));

?>

</div>
<div id="skin_splash">
<a href="<?php print $this->link_namespace('ecom','prodall',array()); ?>" title="All Items"><img src="skins/zipskin_khxc008/media/splash.jpg" width="578" height="170" alt="All Items" class="skin_anyimg" /></a>
</div>
<div class="skin_content">
<?php

$this->include_namespace($app,'prodfeature',array());

?>

outcastgirls.com

Last edited by OutcastGirls (08-07-2010 08:32:22)

zanart · 08-07-2010 09:03:38

You don't have that code in the splash.php for the skin you are using. At the moment the only code in there is something like this:

Code:

<div id="skin_splash">
<a href="http://www.outcastgirls.com" title="All Items"><img src="skins/zipskin_khxc008/media/splash.jpg" width="578" height="170" alt="All Items" class="skin_anyimg" /></a>
</div>

You need to go to:
Location: System Dashboard > System > Displays > Display Skins

Click UPDATE on the correct skin you are now using (zipskin_khxc008 - unless you have changed it). Then scroll down the the Directory: /includes header. Click Update for the splash.php.

Rob

OutcastGirls · 08-07-2010 09:31:41

I did this but nothing happened.

I made the changes here:
System Dashboard > System > Displays > Display Skins

and here:
System Dashboard > Website > Content > Webpages

This is what I have right now:

<?php

$app = 'ecom';
$eol = $this->globals('core.eol');
$link_contact = $this->link_namespace($app,'contact',array());
$link_cfform = $this->link_namespace($app,'dynform',array('ref' => 'feedback'));

?>

</div>
<div id="skin_splash">
<a href="http://www.outcastgirls.com" title="All Items"><img src="skins/zipskin_khxc008/media/splash.jpg" width="578" height="170" alt="All Items" class="skin_anyimg" /></a>
</div>
<div class="skin_content">
<?php

$this->include_namespace($app,'prodfeature',array());

?>

If you go to my site you'll see that the products are missing. There's only the default company logo and the default splash.jpg. I need to get the products showing before updating the skin with my company's logo/info, etc.

zanart · 08-07-2010 09:45:16

try changing the last php statement to:

Code:

<?php 

$this->include_namespace('ecom','prodfeature');

?>

OutcastGirls · 08-07-2010 09:51:15

It's not working. Should a submit a ticket?

This is the latest and greatest:

<?php

$app = 'ecom';
$eol = $this->globals('core.eol');
$link_contact = $this->link_namespace($app,'contact',array());
$link_cfform = $this->link_namespace($app,'dynform',array('ref' => 'feedback'));

?>

</div>
<div id="skin_splash">
<a href="http://www.outcastgirls.com" title="All Items"><img src="skins/zipskin_khxc008/media/splash.jpg" width="578" height="170" alt="All Items" class="skin_anyimg" /></a>
</div>
<div class="skin_content">
<?php

$this->include_namespace('ecom','prodfeature');

?>

zanart · 08-07-2010 10:06:12

Get rid of all the text/code in the splash.php for your new skin and see if the image disappears.

zanart · 08-07-2010 10:59:58

now just add

Code:

<?php

$this->include_namespace('ecom','prodfeature');

?>

OutcastGirls · 08-07-2010 11:17:04

Nothing... No change.

zanart · 08-07-2010 11:31:28

What version of ccp are you using?

OutcastGirls · 08-07-2010 11:51:44

I have CCP 7.0... This skin is compatible with 7.0

My old skin is Zipskin 014, and the new one is Zipskin 008. I followed the instructions that came with the skin... It's pretty simple really, so I can't imagine what could've gone wrong. It's probably something small, like something somewhere is turned off... I'm running out of ideas.

zanart · 08-07-2010 11:56:54

I would contact zipskins

OutcastGirls · 08-07-2010 12:05:26

Well, I bought it through Kryptronic, so ultimately is their responsibility. I'll submit a ticket and if they can't solve the problem I'll ask for my money back. I wasted too much time already.

KryptoJim · 08-08-2010 10:19:16

OutcastGirls wrote:
Well, I bought it through Kryptronic, so ultimately is their responsibility. I'll submit a ticket and if they can't solve the problem I'll ask for my money back. I wasted too much time already.

With all due respect, I would appreciate a support ticket and opportunity to fix this before you demand a refund. Please submit one and we'll help you the best we can.

OutcastGirls · 08-08-2010 10:31:51

I already have. This is the ticket number : SA00000605

Thank you!

OutcastGirls · 08-08-2010 23:33:32

Problem solved. Please, disregard ticket #SA00000605

The issue was solved by downloading a new skin. It's possible that the file was somehow corrupted when I downloaded the skin on Friday. Thank you.

ZipSkins · 08-09-2010 03:02:44

Thanks for your messages and glad to learn that the issue has been resolved.

Nigel

quentina · 08-09-2010 22:56:53

Thank you!

Kryptronic Software Support Forum

#1 08-07-2010 01:08:06

Purchased new skin - everything is gone! Help please

#2 08-07-2010 02:46:55

Re: Purchased new skin - everything is gone! Help please

#3 08-07-2010 06:28:24

Re: Purchased new skin - everything is gone! Help please

#4 08-07-2010 09:03:38

Re: Purchased new skin - everything is gone! Help please

Code:

#5 08-07-2010 09:31:41

Re: Purchased new skin - everything is gone! Help please

#6 08-07-2010 09:45:16

Re: Purchased new skin - everything is gone! Help please

Code:

#7 08-07-2010 09:51:15

Re: Purchased new skin - everything is gone! Help please

#8 08-07-2010 10:06:12

Re: Purchased new skin - everything is gone! Help please

#9 08-07-2010 10:59:58

Re: Purchased new skin - everything is gone! Help please

Code:

#10 08-07-2010 11:17:04

Re: Purchased new skin - everything is gone! Help please

#11 08-07-2010 11:31:28

Re: Purchased new skin - everything is gone! Help please

#12 08-07-2010 11:51:44

Re: Purchased new skin - everything is gone! Help please

#13 08-07-2010 11:56:54

Re: Purchased new skin - everything is gone! Help please

#14 08-07-2010 12:05:26

Re: Purchased new skin - everything is gone! Help please

#15 08-08-2010 10:19:16

Re: Purchased new skin - everything is gone! Help please

OutcastGirls wrote:

#16 08-08-2010 10:31:51

Re: Purchased new skin - everything is gone! Help please

#17 08-08-2010 23:33:32

Re: Purchased new skin - everything is gone! Help please

#18 08-09-2010 03:02:44

Re: Purchased new skin - everything is gone! Help please

#19 08-09-2010 22:56:53

Re: Purchased new skin - everything is gone! Help please

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